Faith E Ellyatt
London,ON
Summary
At Tim Horton's London Ontario, I excelled in enhancing customer satisfaction and boosting sales through effective service and upselling bakery items. Demonstrating proficiency in point-of-sale operations and customer transactions, my approach combined strong communication skills with meticulous cleanliness, significantly contributing to a positive and efficient shopping environment. Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 15 years of industry experience. Committed to contributing to dynamic bakery team. Creative cashier with 15 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Storefront/Bakery Cashier
Tim Hortons London Ontario
03.2005 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service at bakery cashier counter.
- Maintained clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Assisted with store opening and closing procedures, ensuring bakery was ready for business on time and properly secured after hours.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Participated in ongoing training sessions to continually improve skills related to product offerings, customer service techniques, and point-of-sale software updates.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
- Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
- Aided the baking team during downtime periods with food preparation tasks such as weighing ingredients or assembling baked goods for sale.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Increased repeat business by fostering positive relationships with customers through engaging conversations about their preferences or needs.
- Implemented effective cash handling procedures to minimize discrepancies in register counts.
- Determined appropriate change amounts when given large bills or foreign currency transactions through efficient mental math calculations or use of a calculator when necessary.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Diploima - Personal Support Worker
Medix
London, ON06.2002
High School Diploma -
Northrn Lebanon
Lebanon Pa USA06.1983
Skills
- Cleanliness
- Food Preparation
- Phone Etiquette
- Handling Complaints
- Surface cleaning
- Flexible Schedule
- Customer Transactions
- Customer Needs Assessment
- Product Merchandising
- Point of sale operation
- Sales Promotion
- Allergy awareness
- Product Rotation
Languages
English
Elementary
reading, baking, walking
I enjoy reading a variety of books, ie: History , Historical fiction, Biographies Christian fiction.
With walking I like to walk around Downtown go to different stores to explore what they have.
I also like to check out the different Ethnic food Store.
With Baking I like to try cooking different food and baking different desserts and main courses.
Working at Tim Hortons I enjoyed making new products and prepping the sandwhich unit when needed
I like going into the different Dollar Stores in search of variety and ecognomical prices
Timeline
Storefront/Bakery Cashier
Tim Hortons London Ontario
03.2005 - 07.2024
Diploima - Personal Support Worker
Medix
High School Diploma -
Northrn Lebanon
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