Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Faith Ehikhamen

Belleville,Ontario

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

12
12
years of professional experience

Work History

Assistant Customer Service Manager

Market Square Nigeria
02.2012 - 04.2018
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Sales Representative

Airtel Nigerian
03.2019 - 05.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Coordinator

Willis Logistic
04.2021 - 06.2023
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.

Salesperson

Metro
10.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Voluntary Worker

Community Development Council Of Qunite
11.2023 - Current
  • Assist with special events and programs.
  • Maintain clean, neat, and operational facilities to serve program needs.
  • Assist with event coordination and on-site support.
  • Use strong interpersonal communication skills to convey information to others.
  • Support engaging, fun, and smooth-running events by helping with organization and planning.

Education

Master of Science - Global Business Management

Loyalist College of Applied Arts And Technology
Belleville, ON
11.2025

Bachelor of Science - Public Administration

Adekunle Ajasin University
Nigeria
08.2015

Skills

  • Sales Expertise
  • Customer Support
  • Coaching Skills
  • Computer Proficiency
  • Problem Anticipation and Resolution
  • Exceptional Leadership

Languages

English
Professional Working

Timeline

Voluntary Worker

Community Development Council Of Qunite
11.2023 - Current

Salesperson

Metro
10.2023 - Current

Sales Coordinator

Willis Logistic
04.2021 - 06.2023

Sales Representative

Airtel Nigerian
03.2019 - 05.2022

Assistant Customer Service Manager

Market Square Nigeria
02.2012 - 04.2018

Master of Science - Global Business Management

Loyalist College of Applied Arts And Technology

Bachelor of Science - Public Administration

Adekunle Ajasin University

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Faith Ehikhamen