Faith Caskenette
Teeswater,ON
Summary
Detail-oriented professional with a strong background in customer service and sales. Proven track record of enhancing client satisfaction and driving sales through effective trust, satisfaction, honesty, and relationship building techniques.
Overview
1
1
Language
14
14
years of professional experience
Work History
Restaurant Supervisor/Server/Bartender
519 Table and Pour
08.2023 - Current
- Supervised daily operations, ensuring smooth service and adherence to quality standards.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Trained and mentored staff to enhance performance and improve customer service skills.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Delivered exceptional customer service in fast-paced dining environments.
- Managed accurate order processing and ensured timely food delivery to guests.
- Implemented improvements in workflow processes, resulting in faster table turnover rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Harleys
08.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service protocols..
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliations.
- Resolved customer complaints efficiently, improving overall dining experience and loyalty.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Travel Consultant
Marlin Travel
03.2021 - 08.2022
- Developed tailored travel itineraries to enhance client experience and satisfaction.
- Researched and recommended travel destinations based on customer preferences and budget constraints.
- Provided post-sale support, addressing client inquiries and resolving issues promptly.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Assisted customers in navigating complex visa requirements to ensure successful international trips without complications or delays.
- Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
Luxury Travel Sales Consultant
Jolly Tours
04.2019 - 08.2020
- Sold elite tour packages custom curated vacations from Jolly Tours seasonal catalogue.
- High closing retention.
- Provided expert advice on destinations, travel regulations, and best practices for safe travel.
- Facilitated bookings for flights, accommodations, and activities to enhance overall customer experience.
- Managed customer inquiries and resolved issues promptly to ensure high satisfaction levels.
- Collaborated with vendors to negotiate rates and secure deals for clients' travel packages.
- Managed client accounts, processed secure payments, and maintained strict confidentiality regarding sensitive personal data.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Implemented CRM systems that allowed efficient tracking of all client interactions leading to improved follow-up processes and increased customer retention rates.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly, establishing trust and confidence creating a solid relationship foundation with the client.
- Educated and sold clients on travel insurance options, emphasizing the importance of coverage during unforeseen circumstances.
- Provided support and solutions during the Covid 19 Pandemic, finding clients safe ways home, processed refunds, and secured travel vouchers for future travel.
Insurance Sales Consultant
Combined Insurance
09.2013 - 06.2014
- Executed sales strategies to exceed monthly targets and drive revenue growth.
- Developed customized insurance plans to address specific client requirements.
- Executed sales strategies to meet monthly targets and drive revenue growth.
- Cultivated strong relationships with clients through effective communication and follow-ups.
- Educated prospective customers about the benefits of various insurance types during face-to-face consultations or phone conversations for informed decision-making processes.
- Conducted outreach cold calls and neighborhood canvassing to potential clients, generating interest in products and services.
- Collaborated with team members to strategize effective canvassing techniques and outreach efforts.
- Maintained accurate records of interactions to ensure data integrity and follow-up opportunities.
Machine Operator/Assembler
Farley Windows
06.2012 - 09.2012
- Operated machinery to assemble window components with precision and attention to detail.
- Coordinated workflow among team members to enhance production efficiency and minimize downtime.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Trained new operators on equipment usage, safety protocols, and assembly techniques.
- Collaborated with supervisors to develop strategies for meeting production targets consistently.
- Maintained a clean and organized workspace in accordance with safety regulations and best practices.
Education
High School Diploma -
St Stephen High School
St. Stephen, NB06-2005
Smart Serve -
Smart Serve Ontario
Ontario08-2022
TICO License -
TICO Ontario
Ontario04-2019
Lash And Brow Technician -
CLABA
London, ON02-2019
AGCO Cat 2 Gaming License -
Alcohol Gaming Commission Ontario
Orillia, ON11-2016
Accident Sickness Insurance License - Accident & Sickness Insurance License
HLLQP
Oakville, ON09-2013
No Degree - Forklift Operator Certificate
WorkSafeNB
New Brunswick08-2009
Aquaculture Technician - Aquaculture
New Brunswick Community College Saint Andrews
Saint Andrews, NB06-2009
Skills
- Customer relationship management
- Product sales
- Sales performance
- Product knowledge
- Service enhancement
- Customer engagement
- Loyalty program management
- Client management
- Client relations
- Needs assessment
- Persuasive speaking
- CRM software proficiency
- Staff onboarding
- Staff development
- Schedule management
- Conflict management
Timeline
Restaurant Supervisor/Server/Bartender
519 Table and Pour
08.2023 - Current
Server/Bartender
Harleys
08.2022 - Current
Travel Consultant
Marlin Travel
03.2021 - 08.2022
Luxury Travel Sales Consultant
Jolly Tours
04.2019 - 08.2020
Insurance Sales Consultant
Combined Insurance
09.2013 - 06.2014
Machine Operator/Assembler
Farley Windows
06.2012 - 09.2012
Smart Serve -
Smart Serve Ontario
High School Diploma -
St Stephen High School
TICO License -
TICO Ontario
Lash And Brow Technician -
CLABA
AGCO Cat 2 Gaming License -
Alcohol Gaming Commission Ontario
Accident Sickness Insurance License - Accident & Sickness Insurance License
HLLQP
No Degree - Forklift Operator Certificate
WorkSafeNB
Aquaculture Technician - Aquaculture
New Brunswick Community College Saint Andrews