Faith Caskenette
Teeswater,ON
Summary
Detail-oriented professional with a strong background in customer service and sales. Proven track record of enhancing client satisfaction and driving sales through effective trust, satisfaction, honesty, and relationship building techniques.
Overview
1
1
Language
14
14
years of professional experience
Work History
Restaurant Supervisor/Server/Bartender
519 Table and Pour
Walkerton, ON
08.2023 - Current
- Supervised daily operations, ensuring smooth service and adherence to quality standards.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Trained and mentored staff to enhance performance and improve customer service skills.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Delivered exceptional customer service in fast-paced dining environments.
- Managed accurate order processing and ensured timely food delivery to guests.
- Implemented improvements in workflow processes, resulting in faster table turnover rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Harleys
Mildmay, ON
08.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service protocols..
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliations.
- Resolved customer complaints efficiently, improving overall dining experience and loyalty.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Travel Consultant
Marlin Travel
Walkerton, ON
03.2021 - 08.2022
- Developed tailored travel itineraries to enhance client experience and satisfaction.
- Researched and recommended travel destinations based on customer preferences and budget constraints.
- Provided post-sale support, addressing client inquiries and resolving issues promptly.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Assisted customers in navigating complex visa requirements to ensure successful international trips without complications or delays.
- Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
Luxury Travel Sales Consultant
Jolly Tours
Cornwall, ON
04.2019 - 08.2020
- Sold elite tour packages custom curated vacations from Jolly Tours seasonal catalogue.
- High closing retention.
- Provided expert advice on destinations, travel regulations, and best practices for safe travel.
- Facilitated bookings for flights, accommodations, and activities to enhance overall customer experience.
- Managed customer inquiries and resolved issues promptly to ensure high satisfaction levels.
- Collaborated with vendors to negotiate rates and secure deals for clients' travel packages.
- Managed client accounts, processed secure payments, and maintained strict confidentiality regarding sensitive personal data.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Implemented CRM systems that allowed efficient tracking of all client interactions leading to improved follow-up processes and increased customer retention rates.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly, establishing trust and confidence creating a solid relationship foundation with the client.
- Educated and sold clients on travel insurance options, emphasizing the importance of coverage during unforeseen circumstances.
- Provided support and solutions during the Covid 19 Pandemic, finding clients safe ways home, processed refunds, and secured travel vouchers for future travel.
Insurance Sales Consultant
Combined Insurance
Cornwall, ON
09.2013 - 06.2014
- Executed sales strategies to exceed monthly targets and drive revenue growth.
- Developed customized insurance plans to address specific client requirements.
- Executed sales strategies to meet monthly targets and drive revenue growth.
- Cultivated strong relationships with clients through effective communication and follow-ups.
- Educated prospective customers about the benefits of various insurance types during face-to-face consultations or phone conversations for informed decision-making processes.
- Conducted outreach cold calls and neighborhood canvassing to potential clients, generating interest in products and services.
- Collaborated with team members to strategize effective canvassing techniques and outreach efforts.
- Maintained accurate records of interactions to ensure data integrity and follow-up opportunities.
Machine Operator/Assembler
Farley Windows
Alexandria, ON
06.2012 - 09.2012
- Operated machinery to assemble window components with precision and attention to detail.
- Coordinated workflow among team members to enhance production efficiency and minimize downtime.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Trained new operators on equipment usage, safety protocols, and assembly techniques.
- Collaborated with supervisors to develop strategies for meeting production targets consistently.
- Maintained a clean and organized workspace in accordance with safety regulations and best practices.
Education
High School Diploma -
St Stephen High School
St. Stephen, NB06-2005
Smart Serve -
Smart Serve Ontario
Ontario08-2022
TICO License -
TICO Ontario
Ontario04-2019
Lash And Brow Technician -
CLABA
London, ON02-2019
AGCO Cat 2 Gaming License -
Alcohol Gaming Commission Ontario
Orillia, ON11-2016
Accident Sickness Insurance License - Accident & Sickness Insurance License
HLLQP
Oakville, ON09-2013
No Degree - Forklift Operator Certificate
WorkSafeNB
New Brunswick08-2009
Aquaculture Technician - Aquaculture
New Brunswick Community College Saint Andrews
Saint Andrews, NB06-2009
Skills
- Customer relationship management
- Product sales
- Sales performance
- Product knowledge
- Service enhancement
- Customer engagement
- Loyalty program management
- Client management
- Client relations
- Needs assessment
- Persuasive speaking
- CRM software proficiency
- Staff onboarding
- Staff development
- Schedule management
- Conflict management
Timeline
Restaurant Supervisor/Server/Bartender
519 Table and Pour
08.2023 - Current
Server/Bartender
Harleys
08.2022 - Current
Travel Consultant
Marlin Travel
03.2021 - 08.2022
Luxury Travel Sales Consultant
Jolly Tours
04.2019 - 08.2020
Insurance Sales Consultant
Combined Insurance
09.2013 - 06.2014
Machine Operator/Assembler
Farley Windows
06.2012 - 09.2012
Smart Serve -
Smart Serve Ontario
High School Diploma -
St Stephen High School
TICO License -
TICO Ontario
Lash And Brow Technician -
CLABA
AGCO Cat 2 Gaming License -
Alcohol Gaming Commission Ontario
Accident Sickness Insurance License - Accident & Sickness Insurance License
HLLQP
No Degree - Forklift Operator Certificate
WorkSafeNB
Aquaculture Technician - Aquaculture
New Brunswick Community College Saint Andrews