Faith Burriesce
Pleasant Hill
Summary
Responsible and friendly associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Innovative Social Media Manager recognized for high productivity and efficient task completion. Possess specialized skills in content creation, audience engagement, and analytics interpretation. Excel in communication, creativity, and adaptability, ensuring success in fast-paced social media environments.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Bartender
The office cocktail lounge
Concord
12.2023 - Current
- Prepared and served a variety of beverages to patrons.
- Maintained cleanliness and organization of the bar area.
- Managed inventory levels and ordered supplies as needed.
- Assisted in training new bartenders on processes and standards.
- Engaged with customers to create a welcoming atmosphere.
- Handled cash transactions and processed payments accurately.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and poised during busy periods, promoting great customer service to guests.
SOCIAL MEDIA MANAGER
ZOEY MCKAY
HONOLULU
04.2022 - 12.2024
- Developed and implemented strategic social media marketing plans.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Assigned, supervised and reviewed activities of public relations staff.
- Designed and edited promotional publications.
- Answered web submissions, emails and chat requests within established timeframes.
- Enforced commenting rules and deleted interactions with bullying or harassment.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Updated and monitored content on Facebook, Twitter, Google, LinkedIn and Instagram.
- Produced videos by writing scripts, editing and posting final creative.
- Presented ideas and storyboards to clients.
- Created engaging content for multiple platforms, enhancing audience interaction.
- Managed social media accounts, ensuring consistent brand voice and messaging.
- Monitored industry trends to inform social media tactics and best practices.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Engaged with and responded to online audience through relevant comments.
- Identified potential opportunities for collaborations between the company and other organizations.
- Managed social media crisis situations, responding promptly to mitigate negative impacts on brand reputation.
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
BARTENDER
VFW POST 969
TACOMA
08.2019 - 03.2020
- Received over 100 beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders.
- I'm in charge of ensuring the safety and well-being of all bar patrons.
- Assisted in the preparation of the dining room for upcoming special events, such as decorating and creating and printing special group menus.
- Double-checked ID cards to ensure bar patrons were of legal drinking age.
- I'm in charge of taking to-go orders and answering customer calls.
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins.
- I'm responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions.
- Work at a cash register.
- Poured and prepared mixed drinks for over 50 customers, as well as creating new libations to attract new customers every day.
- Dealt with over $3000 cash on a daily basis, which earned me the trust and loyalty of the owners.
- Cultivate positive customer relationships.
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed.
- Opened and closed the bar in accordance with management guidelines.
- Maintained a precise register and generated daily sales reports to support inventory usage figures.
- Glasses, utensils, and bar equipment are all cleaned by me.
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
SERVER
AMERICAN CRUISE LINES
GUILFORD
03.2019 - 08.2019
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Greeted newly seated guests quickly and efficiently.
- Assisted housekeepers with upkeep of rooms.
- Helped guests with anything they needed/requested with a positive attitude.
RETAIL ASSOCIATE
HOLLISTER CO
CLEARWATER
01.2019 - 03.2019
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Completed all assigned training to stay updated on important policies and procedures.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Answered questions about current promotions and resolved issues according to store policies.
- Managed cash register operations using POS system, including processing sales and returns.
- Help customers load purchased equipment when necessary.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Stocked, replenished and organized inventory, completing tasks 50% faster than average associates.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted in ringing up sales at registers and bagging merchandise.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Prepared products for promotional sampling during in-store demonstrations.
- Offered coupons and special deals to increase quantity of customer spending.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
HOSTESS/SERVER
BUFFALO WILD WING
SAN RAMON
01.2017 - 01.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Processed customers' payments and provided receipts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted newly seated guests quickly and efficiently.
Education
HIGH SCHOOL DIPLOMA -
DOUGHERTY VALLEY HIGH SCHOOL
Skills
- Check payment processing
- Menu knowledge
- Liquor, wine and food service
- Point of Sale (POS) system operations
- Price memorization
- Food safety understanding
- White glove service
- Seating assignment preparation
- Quality control
- Safe food handling
- Money handling
- Teamwork
- Retail sales
- Critical thinking
- Positive attitude
- Time management
- Decision making
- Attention to detail
- Problem solving
- Social media strategy
- Content creation
- Customer engagement
- Crisis management
- Communication skills
- Verbal and written communication
- Social media and promotions
- Trend monitoring
- Photo and video editing
- Twitter, tiktok, pinterest, clubhouse
- Digital media
Timeline
Bartender
The office cocktail lounge
12.2023 - Current
SOCIAL MEDIA MANAGER
ZOEY MCKAY
04.2022 - 12.2024
BARTENDER
VFW POST 969
08.2019 - 03.2020
SERVER
AMERICAN CRUISE LINES
03.2019 - 08.2019
RETAIL ASSOCIATE
HOLLISTER CO
01.2019 - 03.2019
HOSTESS/SERVER
BUFFALO WILD WING
01.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
DOUGHERTY VALLEY HIGH SCHOOL