Faith Bremner
Summary
Organized detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
3
3
years of professional experience
Work History
Car Detailer
Baileys Shine Shop
08.2023 - Current
- Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Removed dirt and debris from vehicle and equipment interiors.
- Provided exceptional customer service and addressed customer inquiries.
Customer Service Representative
Just 4 Fun
09.2022 - 08.2023
- cleaning of structures and party rooms
- appropriately encouraged with the children
- kept safe and clean environment
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Tracked customer service cases and updated service software with customer information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Cashier
Arbys Restaurant
02.2022 - 08.2022
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Operated cash register to record transactions accurately and efficiently.
Restaurant Hostess
White Spot
08.2021 - 01.2022
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
Mount Boucherie Secondary
West Kelowna, BC06.2021
Skills
- Honest and Dependable
- Customer Satisfaction
- Work Task Prioritization
- Active Listening
- POS System Operation
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Timeline
Car Detailer
Baileys Shine Shop
08.2023 - Current
Customer Service Representative
Just 4 Fun
09.2022 - 08.2023
Cashier
Arbys Restaurant
02.2022 - 08.2022
Restaurant Hostess
White Spot
08.2021 - 01.2022
High School Diploma -
Mount Boucherie Secondary
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