Faith Banach

• Developed and delivered weekly presentations on career preparation materials, enhancing students’ professional readiness
• Facilitated interactive learning sessions, improving students’ grasp of key concepts and their ability to apply them in professional contexts

• Greeted each customer and solved all issues and complaints via face-to-face or on the phone.
• Analyzed customers' issues and complaints and initiated corrective actions.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Cross-trained in fulfillment, specialty, and barista roles

• Developed weekly trend reports using Google Trends, providing strategic insights on competitor activities and cultural trends for brand alignment
• Coordinated work back schedule sessions, ensuring efficient preparation for new season launches and brand events
• Analyzed Adobe Analytics data to identify key trends and optimize marketing performance

• Oversaw a team of 15 volunteers to ensure smooth entry into the 2022 U.S. Open.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment.