Summary
Overview
Work History
Education
Skills
Languages
REFEREES
References
Timeline
Generic
FAITH ADEGBUYI

FAITH ADEGBUYI

Toronto,ON

Summary

Reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management.

Service-oriented Relationship Officer dedicated to driving new business by presenting valuable solutions to client needs. Competitive and intelligent to identify and secure new accounts.

Self-motivated relationship officer with several years of experience delivering exceptional client support in industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills.

Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Relationship Officer

Fidelity Bank Plc
Lagos State, Lagos State
03.2013 - 08.2024
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Prepared and presented detailed reports on client account status and growth opportunities to senior management.
  • Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Negotiated contracts for improved pricing and terms of business with suppliers.
  • Opened new accounts, collected client documentation and processed transactions.
  • Established strong relationships with clients through regular, personalized communication.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
  • Identified opportunities to improve customer service processes and procedures.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Developed and executed strategies for customer retention and acquisition.
  • Collaborated with internal teams to maximize customer satisfaction levels.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.
  • Drafted proposals for potential new business opportunities.
  • Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
  • Led training sessions for junior relationship managers on client service best practices.
  • Implemented CRM systems for tracking client interactions and improving service delivery.
  • Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
  • Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Credit Control Officer

Leadway Assurance Plc
Lagos State, Lagos
11.2010 - 02.2013
  • Answered incoming inquiries to discuss credit report information with subscribers.
  • Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
  • Processed incoming payments in compliance with financial policies and procedures.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Reviewed credit records to evaluate customer histories.
  • Kept detailed reports of client and account data, consistently updating database with latest information.
  • Performed research and due diligence to resolve issues.
  • Collected and checked borrower income, credit history and employment information.
  • Worked closely with other departments such as sales and finance to resolve any outstanding issues.
  • Created and distributed updated customer statements.
  • Maintained accurate records of customer accounts and payments.
  • Reconciled customer accounts regularly to ensure accuracy of records.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.
  • Negotiated repayment terms with customers having difficulty meeting their obligations.

Education

Bachelor Degree in Sociology - Industry Labour Relations

Olabisi Onabanjo University
Ogun State Nigeria
08-2010

Skills

  • Client relationship management
  • Contract negotiation
  • Risk assessment
  • Financial analysis
  • Sales presentations
  • Cross-selling techniques
  • Problem resolution

Languages

English
First Language
English
Advanced (C1)
C1

REFEREES

  • REFEREES

1, PRINCE ALADE SAMUEL RASHEEDA Registered Practical Nurse [PRN]Full-time employee of Vanell Nursing and Home CareINC.,5109 Steeles Avenue West Suite 320 Toronto OntarioCanada M9L2Y8Tel:416-834-2681.

2, MRS ADEOLA FADAKINTEBranch LeaderFidelity Bank Plc54 Lagos Road Ikorodu Lagos StateTel:+2348038574822

3,MR FRANK IMONA ONIMEMD Framod EnterprisesNO 1 Orijajuogun Street lgbogbo,Ikorodu LagosState.Tel:+234805505683

References

References available upon request.

Timeline

Relationship Officer

Fidelity Bank Plc
03.2013 - 08.2024

Credit Control Officer

Leadway Assurance Plc
11.2010 - 02.2013

Bachelor Degree in Sociology - Industry Labour Relations

Olabisi Onabanjo University

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FAITH ADEGBUYI