Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Faith Adair

Mississauga,ON

Summary



A reliable team lead with 5+ years experience in customer service, best known for forward thinking and driven by a strong focus on creating an environment where work ethic and an upbeat nature are contagious.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
09.2019 - 06.2023
  • Built a shift supervisor approach with Starbucks partners by encouraging teamwork, driving results and coaching in the moment.
  • Motivated partners on shift to navigate change and achieved goals through recognition and celebrating team wins.
  • Focused team on creating moments of connection between customers and partners.
  • Created opportunities during each shift to share coffee craft and food pairings to build menu knowledge.
  • Documented and shared key information to uphold Starbucks standards and ensure smooth transitions from shift to shift.
  • Completed store opening, closing and all cash handling procedures.
  • Enforced company policies and regulations with employees through coaching and progressive discipline.
  • Managed inventory and ordered supplies to meet fluctuating business needs. Received, unpackaged and stored incoming food deliveries.
  • Designed and adjusted work schedules to meet business demands.

Server

The Rec Room
06.2023 - Current
  • Responsible for executing corporate groups & other events within venue, providing seamless guest service.
  • Understood and effectively followed Rec Room values, policies and procedures.
  • Took food and beverage orders from guests and served guests to company's "7 steps of service" guidelines.
  • Maintained familiarity with menu knowledge and spoke to dietary restrictions/allergy's.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Kelseys Original Roadhouse
04.2022 - 04.2023
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Upheld cleanliness standards and set a positive tone for dining experience at the first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.


Customer Care Specialist

Rogers Communications
02.2018 - 04.2019


  • Educated and guided customers through billing breakdowns and explained policy's and procedures.
  • Asked the right questions to unlock the appropriate solutions while recommending Rogers products and services to customers.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Promoted available products and services to customers during service, account management, and order calls.


Education

High School Diploma -

Cawthra Park Secondary School
Mississauga, ON
06.2019

Skills

  • Leadership, delegation, team building
  • Time management, multitasking, goal setting
  • Customer relations, connections
  • Cash Handling Operations (deposits, change orders, tills etc)
  • Corporate Standards, Training and Development

Accomplishments

  • District Partner of the Quarter

    • An excellence award that recognizes an individual for living the Starbucks mission and values.


  • Community Champion

    • A partner who leads community events, cultivating connections in and out of stores, who is responsible for volunteer budgeting & project management.


  • Inclusion & Diversity Lead

    • This position contributes to Starbucks success by creating and implementing the inclusion and diversity strategy to enhance a culture through integrating inclusive and equitable development, leadership, and compensation practices to all partners.

Certification

  • Smart Serve Certified
  • First Aid, CPR/AED Certified
  • Ontario Food Handlers Certified
  • Joint Health and Safety Certified
  • Holds a Full G Drivers License

Timeline

Server

The Rec Room
06.2023 - Current

Server

Kelseys Original Roadhouse
04.2022 - 04.2023

Shift Supervisor

Starbucks
09.2019 - 06.2023

Customer Care Specialist

Rogers Communications
02.2018 - 04.2019

High School Diploma -

Cawthra Park Secondary School

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Faith Adair