Faisal Yasin
Ottawa,Ontario
Summary
A motivated individual pursuing a Bachelor’s degree at Carleton with experience in upscale customer service and marketing. Eager to apply academic learnings and practical insights to real-world scenarios. Actively seeking opportunities to further develop my career and enrich my work experience. I prioritize effective communication, problem-solving, and client satisfaction. I communicate clearly and am adept at fulfilling tasks with a swift turnaround time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MARKETING AND SALES ASSISTANT
ISTIA Real Estate Development
02.2020 - 12.2021
- Assisted the marketing and sales team in executing strategic plans for property promotion, driving customer acquisition
- Facilitated sales transactions and closings between clients of diverse age groups and backgrounds, in a luxury upscale setting promoting client satisfaction
- Communicated data exchange between departments, ensuring delivery of messages and maintaining up-to-date customer records
- Collaborated with the team to brainstorm innovative marketing campaigns
CUSTOMER SERVICE REPRESENTATIVE
Swan Interiors
06.2019 - 01.2020
- Collaborated with design and sales department to resolve issues and complaints online and in-person
- Provided round-the-clock phone support to clients
Education
Bachelor of Commerce - Concentration in International Business
Carleton University
05.2025
Real Estate Salesperson Program
Humber College
01.2025
Skills
- Teamwork and Collaboration
- Sales Expertise
- Customer Relations
- Problem solving
- Client Inquiries
- Upscale Customer Service
- Property tours
- Telephone and email etiquette
Certification
- Marketing basics Course, Udemy, Sorav Jain
- Customer Service Foundations (2020), LinkedIn Learning
- Commercial Real Estate Leasing 101, Udemy, J. Robert Santos
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
MARKETING AND SALES ASSISTANT
ISTIA Real Estate Development
02.2020 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
Swan Interiors
06.2019 - 01.2020
Bachelor of Commerce - Concentration in International Business
Carleton University
Real Estate Salesperson Program
Humber College
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