Faisal Shaikh
Toronto,ON
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in CRM, strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dave's Hot Chicken
09.2023 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained detailed records of employee payroll data, adjustments, and deductions.
Senior Associate
GeBBS
05.2022 - 11.2022
- Streamlined reporting processes for timely access to critical data, enhancing decision-making capabilities.
- Demonstrated strong problem-solving skills to navigate complex project challenges, ensuring continuity and progress.
- Coordinated project resources to optimize workload distribution, enabling on-time completion of key deliverables.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Enhanced audit efficiency by streamlining processes and implementing new software tools.
Customer Service Representative
Tech Mahindra Business Services
07.2019 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Utilized CRM software to track customer interactions and streamline communication.
Onboarding Specialist
PureBlu
12.2017 - 06.2019
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
Education
Diploma - Human Resources Management
St. Clair College of Applied Arts And Technology
Windsor04-2024
Diploma - Event Management
St. Clair College of Applied Arts And Technology
Windsor, ON08-2023
Bachelor - Commerce
Ladhidevi Ramdhar Maheshwari Night College of Comm
Mumbai, IN04-2017
Skills
- Cash Management
- Team leadership
- Decision-making
- Time management
- CRM software proficiency
- Technical troubleshooting
- Vendor management
- Interaction design
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Certification
- Forklift Certification
- Ontario Driver's License
Timeline
Assistant Manager
Dave's Hot Chicken
09.2023 - Current
Senior Associate
GeBBS
05.2022 - 11.2022
Customer Service Representative
Tech Mahindra Business Services
07.2019 - 04.2021
Onboarding Specialist
PureBlu
12.2017 - 06.2019
- Forklift Certification
- Ontario Driver's License
Diploma - Human Resources Management
St. Clair College of Applied Arts And Technology
Diploma - Event Management
St. Clair College of Applied Arts And Technology
Bachelor - Commerce
Ladhidevi Ramdhar Maheshwari Night College of Comm
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