Summary
Overview
Work History
Education
Skills
Timeline
Generic

FAISAL SHAIKH

St. John's,NL

Summary

Friendly outgoing and detail- oriented team member with more than a year's experience in customer service. Experienced in documenting customer issues and providing great service in each interaction. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

TTEC
St. John's, NL
01.2023 - 08.2024
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

DATA ENTRY OPERATOR

PLASTICO SPS
DAMMAM , Eastern Province-Dammam
04.2022 - 09.2022
  • In the administration department of the company.
  • Compiled data from source documents prior to data entry.
  • Identified, corrected and reported data entry errors.
  • Maintained data entry requirements by following data program techniques and procedures.

SALES ASSOCIATE

AL MUTAWA CONTRACTING CO
DAMMAM, Eastern Province-Dammam
04.2021 - 09.2021
  • Worked as a sales associate for the company, the company dealt with hardware and industrial item for which I was given the task of going to various retailers for promoting and convincing the dealer to buy our material.

CUSTOMER SERVICE

JARIR BOOKSTORE
DAMMAM, Eastern Province-Dammam
01.2019 - 06.2019
  • Providing customer service by greeting customers and assisting them by promoting services
  • Locating merchandise, resolving customer issues, and referring concerns were appropriate
  • Covering and zoning assigned areas on the sales floor
  • Developed strong customer relationships to encourage repeat business.

CASHIER

PANDA
DAMMMAM, Eastern Province-Dammam
03.2020 - 07.2020
  • Billing and printing receipts, issuing refunds.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

HOST

DENNYS
St. John's, NL
11.2022 - 12.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

BSC - COMPUTER SCIENCE

UNIVERSITY OF NEWFOUNDLAND SCHOOL
01.2026

High School Diploma -

INTERNATIONAL INDIAN SCHOOL
DAMMAM, SAUDI ARABIA
04.2021

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational skills
  • Customer assistance and cash
  • Handling
  • Time management
  • Problem-solving abilities
  • Technologically updated
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Credit Card Payment Processing
  • Multitasking and Prioritization

Timeline

Customer Service Specialist

TTEC
01.2023 - 08.2024

HOST

DENNYS
11.2022 - 12.2022

DATA ENTRY OPERATOR

PLASTICO SPS
04.2022 - 09.2022

SALES ASSOCIATE

AL MUTAWA CONTRACTING CO
04.2021 - 09.2021

CASHIER

PANDA
03.2020 - 07.2020

CUSTOMER SERVICE

JARIR BOOKSTORE
01.2019 - 06.2019

BSC - COMPUTER SCIENCE

UNIVERSITY OF NEWFOUNDLAND SCHOOL

High School Diploma -

INTERNATIONAL INDIAN SCHOOL

Similar Profiles

CREATE PROFILE
FAISAL SHAIKH