Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

FAISAL NDIDDE

Scarborough,ON

Summary

Over 4 years of customer service experience in the airline industry, specializing in check-in and boarding assistance. Proven track record in maintaining up-to-date knowledge of company products and effectively promoting services. Strong problem-solving abilities with a focus on resolving customer concerns and delivering satisfactory solutions. Proficient in airline systems such as Cybar Sonic and Amadeus, with advanced computer skills and a diploma in computer science.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE TEAM LEADER

Etihad airways UAE
02.2021
  • Prepared the briefing notes of how to run the day with the team and how sales for the day could be managed by convincing the customers to make upgrades and pay for excess baggage
  • Uplifted the airline brand by offering sales and services both on board and at the ground in a timely manner
  • Allocated duties to the team based on the skills of the members to balance ground staff and facilitate smooth running of the department
  • Keen to learn and teach team of the changes and new products that the company had to offer to offer good services to the customers
  • Problem-solved in terms of conflicts that arose in designated area and dealt with escalations always ensuring that the best customer service was provided, and service was continuously improved
  • Always maintained a well-organized workplace and kept and provided a warm welcome to the customers while making reservations for them
  • Greeted customers and assisted them at the check-in counter and assisted them to where best to do their check-in to make their travel smooth, easy and comfortable
  • Answered queries by clarifying desired information by researching, locating, and providing correct information
  • Resolved problems by clarifying issues, researching and exploring answers and providing alternative solutions
  • Implemented solutions and escalated unresolved problems to the manager
  • Acquired special training in Cyber check-in system and boarding gates and Altea system

School Bus Driver

Sharp Bus Lines
01.2017 - Current
  • Monitoring students during boarding and disembarking to ensure they do so safely and in an orderly manner
  • Conducting regular inspections of the bus’s essential systems,including brakes, lights tires and fluids
  • Interacting with students,parents and school staff to maintain a positive environment
  • Managing emergencies and providing assistance as needed
  • Adhering to traffic laws,safety regulations and school district policies

Education

Diploma - Computer Science

YMCA Uganda
Wandegeya
01.2010

Certificate - IT Essential

YMCA Uganda
Wandegeya
01.2008

Skills

  • Customer oriented
  • Problem solving
  • Empathy
  • Active listener
  • Communication
  • First learner
  • Highly dependable
  • Patience
  • Excellent attention to details

Websites

Languages

English
Full Professional
Arabic
Limited Working

Timeline

CUSTOMER SERVICE TEAM LEADER

Etihad airways UAE
02.2021

School Bus Driver

Sharp Bus Lines
01.2017 - Current

Diploma - Computer Science

YMCA Uganda

Certificate - IT Essential

YMCA Uganda

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FAISAL NDIDDE