Faisal Mohammed
Toronto,Canada
Summary
Results-driven Business Analyst with 2+ years of experience in defining business requirements and managing project scope, combined with 6+ years of experience in the insurance industry. Skilled in market research, with a proven track record of delivering value-driven solutions. Strong communicator with expertise in Agile and Waterfall methodologies, stakeholder collaboration, and process improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst/Project Coordinator
Definity Financial
Toronto, Canada
09.2023 - Current
- Conducting requirement elicitation sessions with stakeholders to define business needs, and document functional and non-functional requirements.
- Managing project scope and ensuring alignment of requirements with business goals during system enhancements.
- Creating Value Stream Maps to visualize processes and identify areas for improvement, resulting in streamlined workflows.
- Collaborating with Product Owners to prioritize requirements and ensure deliverables meet business objectives.
- Supporting testing and design activities, validating solutions against business requirements, to ensure successful project outcomes.
- Communicating requirements and changes to project teams, ensuring clarity and alignment across stakeholders.
- Generating and proposing innovative solutions to improve customer experience and operational efficiency.
- Managing project scope and coordinating with departments to ensure the smooth execution of strategic projects.
- Preparing presentations to communicate findings and recommendations to senior leadership.
Business Analyst
SS&C Technologies
Toronto, Canada
04.2023 - 09.2023
- Led an internal data migration project, transferring critical business data from legacy systems to a modern, centralized platform to improve operational efficiency and data accessibility.
- Conducted stakeholder interviews with internal teams to gather business requirements and define the scope of the data migration project, ensuring alignment with organizational goals.
- Performed gap analysis to identify discrepancies between source and target systems, recommending solutions to ensure data integrity and accuracy during migration.
- Collaborated with cross-functional teams, including IT, data engineers, and business units, to map data fields, validate data quality, and ensure compliance with internal standards and regulations.
- Created data migration documentation, including data mapping specifications, validation rules, and test cases, to ensure a smooth transition, and minimize risks during the migration process.
- Conducted user acceptance testing (UAT).
Project Coordinator
Desjardins Insurance
Mississauga, Canada
09.2022 - 04.2023
- Addressed new challenges by experimenting and constantly learning.
- Worked alongside underwriting, claims, IT, and product teams to meet common goals.
- Pursued challenging tasks proactively, addressing new opportunities.
- Suggested Agile methodologies to enhance process efficiency.
- Led daily stand-ups, sprint reviews, and retrospectives to maintain alignment and transparency across teams.
Insurance Advisor
Desjardins Insurance
Mississauga, Canada
01.2021 - 03.2023
- Processed the frontline assessment of insurance applications.
- Generated quotes and issued insurance policies.
- Ensured strict compliance with underwriting criteria.
- Applied risk management principles to generate profitable ventures.
- Oversaw renewal and loyalty call processes.
- Coordinated efforts among diverse teams including underwriting, billing, and claim departments.
Insurance Sales Expert
Belairdirect Insurance
Toronto, Canada
01.2019 - 12.2020
- Generated quotes for new and existing clients.
- Developed customized insurance plans based on client needs.
- Facilitated smooth processing of policy renewals.
- Completed advanced training courses in insurance and sales topics.
- Guaranteed satisfaction by addressing customer needs.
Store Supervisor
Freedom Mobile
Toronto, Canada
01.2018 - 12.2018
- Directed and managed employee tasks.
- Organized inventory efficiently.
- Facilitated training sessions for new employees.
- Addressed customer complaints promptly.
- Educated clients on various hardware choices in conjunction with service solutions.
- Facilitated sales transactions.
Retail Specialist
Freedom Mobile
Toronto, Canada
03.2017 - 12.2017
- Analyzed customer needs to recommend effective options.
- Informed customers about device warranties.
- Processed customer payments efficiently.
- Guaranteed top-tier service and experience for all prospective and current customers.
Education
PG Diploma - Marketing & Sales
Lambton College
Toronto, ON08.2017
Bachelors of Business Administration -
Osmania University
IND04.2015
Skills
- Requirement Elicitation & Documentation
- Market Research & Competitive Analysis
- Strategic Planning & Business Case Development
- Stakeholder Management & Communication
- Process Improvement
- Value Stream Mapping
Affiliations
- Agile & Waterfall Methodologies
- BABOK Framework
- Lean Six Sigma
- MS Office
- MS Visio
- Jira
- Kanban
- Confluence
Certification
- Project Management Professional - PMI, in progress
- Lean Six Sigma Green Belt - SSGI, July 2024
- Business Analysis - University of Toronto, Dec 2022
OTHER PERSONAL DETAILS
Nationality: Canadian
DOB: March 1995
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Timeline
Business Analyst/Project Coordinator
Definity Financial
09.2023 - Current
Business Analyst
SS&C Technologies
04.2023 - 09.2023
Project Coordinator
Desjardins Insurance
09.2022 - 04.2023
Insurance Advisor
Desjardins Insurance
01.2021 - 03.2023
Insurance Sales Expert
Belairdirect Insurance
01.2019 - 12.2020
Store Supervisor
Freedom Mobile
01.2018 - 12.2018
Retail Specialist
Freedom Mobile
03.2017 - 12.2017
PG Diploma - Marketing & Sales
Lambton College
Bachelors of Business Administration -
Osmania University
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