FAISAL MOHAMMED
Toronto
Summary
- Dedicated professional with proven track record
- Persuasive individual with expertise in assessing client needs, advising on solutions that bring value to clients
- Client-centered and dedicated to customizing solutions to suit customer needs
- Creative and hard-working individual with capability to work independently and collaboratively in a fast-paced work environment
Overview
6
6
years of professional experience
Work History
Business Analyst
SS&C Technologies
Toronto
05.2023 - 01.2024
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Collaborated with stakeholders to define project objectives and criteria
- Performed gap analysis to identify areas of improvement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Presented insights and findings to stakeholders, aiding in decision-making processes
Lab Team Agent
Desjardins
Mississauga
09.2022 - 04.2023
- Actively learning through experimentation when tackling new problems, using both successes and failures as learning
- Finding & using various resources to develop competence
- Working collaboratively with other teams to meet shared objectives; sharing best practices, feedback, & new information
- Balancing multiple priorities & tests along with current P&C Agent role
- Accepting new opportunities & tough challenges with a sense of urgency
Student Team Mentor
Desjardins
Mississauga
08.2022 - 04.2023
- Assisting new hires/students on complex situations when needed
- Sharing internal documents & links related to inquiries
- Sharing screen to help & guide students during a transaction
P&C Insurance Advisor
Desjardins
Mississauga
01.2021 - 04.2023
- Frontline underwriting of insurance policies
- Preparing quotes & issuing policies
- Adhering to underwriting criteria
- Utilizing risk management techniques to write profitable business
- Handling policy renewals and loyalty calls
- Collaborating with underwriters, billing agents, claims advisors for policy content
- Providing exceptional customer service and client experience
Insurance Sales Agent
Belairdirect
Toronto
01.2019 - 05.2019
- Provided quotes to new and existing clients
- Offered insurance as per client's requirement
- Handled policy renewals and loyalty calls
- Participated in continuing education programs in both insurance and sales
Store Supervisor
Freedom Mobile
Scarborough
12.2017 - 12.2018
- Supervised and coordinated activities of employees
- Organized and maintained inventory
- Trained new employees
- Resolved problems like customers complaints, supply shortage Informed customers about service offerings and hardware options
Education
Certification - Business Analysis
University of Toronto
Toronto, ON12.2022
PG Diploma - Marketing & Sales
Lambton College
Toronto, ON08.2017
Bachelor of Business Administration -
Osmania University
04.2015
Skills
- Requirement Gathering
- Data Mapping
- Data Analysis
- Decision-Making
- Analytical & Problem Solving
- Collaboration
- Communication
- Multi-Tasking
- Negotiation
TECHNIQUES & TOOLS
- Business Analysis - BABOK
- Agile Methodologies
- MS Office: Excel, Word, PowerPoint
- MS Visio
- Jira
Timeline
Business Analyst
SS&C Technologies
05.2023 - 01.2024
Lab Team Agent
Desjardins
09.2022 - 04.2023
Student Team Mentor
Desjardins
08.2022 - 04.2023
P&C Insurance Advisor
Desjardins
01.2021 - 04.2023
Insurance Sales Agent
Belairdirect
01.2019 - 05.2019
Store Supervisor
Freedom Mobile
12.2017 - 12.2018
Certification - Business Analysis
University of Toronto
PG Diploma - Marketing & Sales
Lambton College
Bachelor of Business Administration -
Osmania University