Summary
Overview
Work History
Education
Skills
TECHNIQUES & TOOLS
Timeline
Generic

FAISAL MOHAMMED

Toronto

Summary

  • Dedicated professional with proven track record
  • Persuasive individual with expertise in assessing client needs, advising on solutions that bring value to clients
  • Client-centered and dedicated to customizing solutions to suit customer needs
  • Creative and hard-working individual with capability to work independently and collaboratively in a fast-paced work environment

Overview

6
6
years of professional experience

Work History

Business Analyst

SS&C Technologies
05.2023 - 01.2024
  • Interacted with internal customers to understand business needs and translate into requirements and project scope
  • Collaborated with stakeholders to define project objectives and criteria
  • Performed gap analysis to identify areas of improvement
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Presented insights and findings to stakeholders, aiding in decision-making processes

Lab Team Agent

Desjardins
09.2022 - 04.2023
  • Actively learning through experimentation when tackling new problems, using both successes and failures as learning
  • Finding & using various resources to develop competence
  • Working collaboratively with other teams to meet shared objectives; sharing best practices, feedback, & new information
  • Balancing multiple priorities & tests along with current P&C Agent role
  • Accepting new opportunities & tough challenges with a sense of urgency

Student Team Mentor

Desjardins
08.2022 - 04.2023
  • Assisting new hires/students on complex situations when needed
  • Sharing internal documents & links related to inquiries
  • Sharing screen to help & guide students during a transaction

P&C Insurance Advisor

Desjardins
01.2021 - 04.2023
  • Frontline underwriting of insurance policies
  • Preparing quotes & issuing policies
  • Adhering to underwriting criteria
  • Utilizing risk management techniques to write profitable business
  • Handling policy renewals and loyalty calls
  • Collaborating with underwriters, billing agents, claims advisors for policy content
  • Providing exceptional customer service and client experience

Insurance Sales Agent

Belairdirect
01.2019 - 05.2019
  • Provided quotes to new and existing clients
  • Offered insurance as per client's requirement
  • Handled policy renewals and loyalty calls
  • Participated in continuing education programs in both insurance and sales

Store Supervisor

Freedom Mobile
12.2017 - 12.2018
  • Supervised and coordinated activities of employees
  • Organized and maintained inventory
  • Trained new employees
  • Resolved problems like customers complaints, supply shortage Informed customers about service offerings and hardware options

Education

Certification - Business Analysis

University of Toronto
Toronto, ON
12.2022

PG Diploma - Marketing & Sales

Lambton College
Toronto, ON
08.2017

Bachelor of Business Administration -

Osmania University
04.2015

Skills

  • Requirement Gathering
  • Data Mapping
  • Data Analysis
  • Decision-Making
  • Analytical & Problem Solving
  • Collaboration
  • Communication
  • Multi-Tasking
  • Negotiation

TECHNIQUES & TOOLS

  • Business Analysis - BABOK
  • Agile Methodologies
  • MS Office: Excel, Word, PowerPoint
  • MS Visio
  • Jira

Timeline

Business Analyst

SS&C Technologies
05.2023 - 01.2024

Lab Team Agent

Desjardins
09.2022 - 04.2023

Student Team Mentor

Desjardins
08.2022 - 04.2023

P&C Insurance Advisor

Desjardins
01.2021 - 04.2023

Insurance Sales Agent

Belairdirect
01.2019 - 05.2019

Store Supervisor

Freedom Mobile
12.2017 - 12.2018

Certification - Business Analysis

University of Toronto

PG Diploma - Marketing & Sales

Lambton College

Bachelor of Business Administration -

Osmania University

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FAISAL MOHAMMED