Faisal Malek
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Coordinator
Government of Canada – Windsor-Detroit Bridge Authority
06.2022 - Current
- Streamlined IT project management processes by implementing new software tools and methodologies.
- Reduced project completion times by effectively coordinating team members and resources.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Contributed to cost savings through efficient vendor management and contract negotiation strategies.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Coordinated cross-functional teams for seamless integration of new technologies into existing infrastructure.
- Implemented robust backup strategies, safeguarding critical data from loss or corruption.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
Sr.IT Project Coordinator
Pure Hot House Foods (Pure Flavor)-Leamington
05.2020 - 06.2022
- Developed comprehensive project documentation, including scope statements, timelines, budgets, and status reports.
- Enhanced communication between stakeholders by holding regular progress update meetings and sharing detailed reports.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Developed comprehensive project documentation, including scope statements, timelines, budgets, and status reports.
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Identified plans and resources required to meet project goals and objectives.
- Implemented best practices to drive quality IT project delivery.
- Boosted team productivity by providing ongoing training opportunities and fostering a collaborative work environment.
IT Project Analyst
SKF Group. – Toronto. ON
03.2018 - 04.2020
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Researched and adopted new technologies to add value to existing offerings.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Technical Support Representative
Compugen -Toronto ON
02.2018 - 05.2019
- Working for outsourcing clients for City of Toronto, Toronto Public Library, Toronto District School Board, Peel District School Board
- Mentored junior team members, resulting in improved performance and overall team productivity.
- Exceeded performance targets by consistently delivering high-quality work in a fast-paced environment.
- Identified process inefficiencies within department workflows, resulting in streamlined practices that saved time and resources.
Customer Service Manager
Orange-o-Tech. Pvt.
07.2015 - 06.2016
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Department Manager Operations
Metro Cash and Carry India Pvt. Ltd
07.2014 - 06.2015
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
Education
Network Administrator Diploma Program -
Trios College
09.2017
Master's in business administration -
Gujarat University
08.2014
Bachelor of Commerce -
South Gujarat University
06.2012
Skills
- Cross-functional Coordination
- Project Management (PMP Certified)
- Organizational Skills
- Process Improvement
- IT Infrastructure
- Business Analysis
- Risk Assessment
- Project Scheduling
- Agile Methodologies
- Team Leadership
- Budget Management
- Stakeholder Engagement
- Data Analysis
Highlight Of Qualifications
PMP Certified and Azure Solutions Architect expert certified.7+ years of work experience in IT Project planning and implementation.Confident, Self-motivated, Honest, Competitive team player.Dedicated and optimistic team worker with a ready-to-learn attitude, strong leadership qualities and communication skills.
Languages
English
Full Professional
Certification
- PMP - Project Management Professional
- MC - Azure Solutions Architect Expert
- ITIL
Timeline
IT Coordinator
Government of Canada – Windsor-Detroit Bridge Authority
06.2022 - Current
Sr.IT Project Coordinator
Pure Hot House Foods (Pure Flavor)-Leamington
05.2020 - 06.2022
IT Project Analyst
SKF Group. – Toronto. ON
03.2018 - 04.2020
Technical Support Representative
Compugen -Toronto ON
02.2018 - 05.2019
Customer Service Manager
Orange-o-Tech. Pvt.
07.2015 - 06.2016
Department Manager Operations
Metro Cash and Carry India Pvt. Ltd
07.2014 - 06.2015
Network Administrator Diploma Program -
Trios College
Master's in business administration -
Gujarat University
Bachelor of Commerce -
South Gujarat University
Similar Profiles
Rama Ben KhudairRama Ben Khudair
Construction Fabrication co-op at Windsor-Detroit Bridge Authority (WDBA)Construction Fabrication co-op at Windsor-Detroit Bridge Authority (WDBA)
Carey BIRDCarey BIRD
Executive Manager at Detroit Windsor International Film FestivalExecutive Manager at Detroit Windsor International Film Festival
Kenyama ClarkKenyama Clark
Data Entry Clerk at Windsor Group LLC (USDA, Government Contract)Data Entry Clerk at Windsor Group LLC (USDA, Government Contract)