Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
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Faisal FAHEEM

Faisal FAHEEM

Surrey,BC

Summary

BUSINESS MANAGEMENT BUSINESS STARTUP/ ENTHUSIAST OPERATIONS/MARKETING/EXPORT/ SALES/SHIPING AND RECEIVING

An articulate and profoundly talented Business professional with pioneering experience in spearheading business operations, management, vendor management, client relations, Business Development,. Export operations and marketing. Specialize in recruiting, hiring and training employees, providing customer support, maintaining inventories, placing orders, and handling promotional and financial duties. Quick and efficient turn-around with proven ability to improve the productivity by effectively communicating with clients to understand their require and provide optimized solutions. Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations Enhanced operational success through effective staffing, training, adherence to regulations and ensuring well-timed customer service. Enthusiastic manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Experienced professional with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. An all rounder organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

7
7
years of professional experience

Work History

Shipping and Receiving

NATIONAL GLASS LIMITED
01.2023 - Current
  • Sales
  • Resolving issues and handling customer complaints on behalf of sales staff
  • Ordering new materials for sales staff, as needed
  • Providing pricing assistance and fulfilling any pricing inquiries as needed
  • Assisting sales staff with calling, scheduling appointments, and following up with customers
  • Assisting Sales Executives with proposals or sales presentations as required
  • Completing necessary administrative work including filing reports, scheduling appointments, or sending emails
  • Handled day-to-day shipping and receiving overseeing more than 50 items per day
  • Using software to track, check, prioritize and route orders
  • Managing all important documents such as advanced shipping notice, pick slips, bills of lading
  • Directing flow of packages from preparation to shipment
  • Inspect labels, barcodes, and other features of completed orders
  • Supervise and lead subordinates (receiving clerks, order pickers etc.)
  • Control budget of shipping department
  • Collaborate with warehouse, purchasing and other managers to optimize processes
  • Resolve issues regarding shipped orders.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Built relationships with customers and community to promote long term business growth.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled day to day customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified and resolved problems through root cause analysis and research.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Processed required paperwork to expedite handling of shipped and received goods

Director

AL HASANAT BOOKS PVT LTD
09.2019 - 10.2022
  • Established expertise as Publisher of Books for domestic and international market Specialize in English, Arabic, Urdu, Hindi and other Languages
  • Responsible for all daily operations of publishing in order to provide highest customer service and product available
  • Strategize and choose marketable pieces of work, arranging editing and production, overseeing book design, creating marketing strategy, and handling revenues
  • Maintained expenses below budget through accurate planning, and purchasing with cost effective operating procedures
  • Increased revenue and profit margins by 200% through client acquisition, retention of existing clients, and building overall client relationship
  • Coordinated often challenging publisher issues with finance, data, engineering, global support and international account management teams to resolve issues and improve service delivery.

Export Marketing Head

PAGES INTERNATIONAL
01.2016 - 10.2022
  • Monitoring Export of Books, Industrial and Domestic Kitchen Equipment and supervising paperwork and monetary transactions associated with International distribution in a timely manner
  • Established business strategy, creating marketing plans, allocating resources, maintaining business accounts, complying with export laws
  • Liaise with customers and authorities, solving customer issues, implementing marketing strategies, networking with suppliers, and identifying new business development opportunities.

Education

MASTER OF BUSINESS ADMINISTRATION -

Vidya Bharti Institute of Management And Technology
Bangalore
2020

BACHELOR OF BUSINESS STUDIES -

Jamia Millia Islamia University
New Delhi
1997

Diploma - Naturopathy and Yoga, All

India Nature Cure Federation
2011

Air travel fares and ticketing Course, IITTM -

Ministry of Tourism
New Delhi
1998

Skills

  • Inventory Auditing
  • Training and Development
  • Microsoft Office
  • International Shipments
  • Customer Relationship Management
  • Verbal and Written Communication
  • Team Leadership
  • Sales and Marketing
  • Business Planning
  • Time Management
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Client Satisfaction
  • Data Communications
  • Decision Maker
  • Shipping and receiving processes

Affiliations

LEO OF THE YEAR AWARD from LIONS INTERNATIONAL, USA Munshi Nawal Kishore Award for Publishing from Rampur Raza Library, Govt of India 2016-17VOLUNTEERING Editor of the University Magazine Al Mussawir during the academic year 1991-92 and 1992-93 President Educational Health and Social Awareness Society (EHSAS) Worked as a National Social Service (N.S.S.) volunteer on many social causes like literacy, health awareness and Environment Preservation. President of Lions Club New Delhi BM District 321 A1 The International Association of Lions Clubs. As an active member worked on various projects on various social causes like Tree Plantation drives, Feed the Hungry, Sight First Campaign and Educate the Girl Child, Blood Donation Camp etc. Member of the National Cadet Corps Member CAPEXIL, Govt of India Member, Federation of Indian Publisher

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Shipping and Receiving

NATIONAL GLASS LIMITED
01.2023 - Current

Director

AL HASANAT BOOKS PVT LTD
09.2019 - 10.2022

Export Marketing Head

PAGES INTERNATIONAL
01.2016 - 10.2022

MASTER OF BUSINESS ADMINISTRATION -

Vidya Bharti Institute of Management And Technology

BACHELOR OF BUSINESS STUDIES -

Jamia Millia Islamia University

Diploma - Naturopathy and Yoga, All

India Nature Cure Federation

Air travel fares and ticketing Course, IITTM -

Ministry of Tourism

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