Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
References
Timeline
Generic

Faisal Almughasha

Windsor,Ontario

Overview

3
3
years of professional experience

Work History

Automotive Detailer

Enterprise Mobility
09.2021 - Current
  • Hired to enhance logistical quality of Enterprise Rent-A-Car and to improve customer satisfaction, utilize industry-leading logistic techniques with 372 vehicles in fleet
  • As well as collaborate with other Enterprise branches surrounding Windsor, vendors, and partners to develop better customer experience and streamline rental process
  • Work collaboratively with managers and colleagues both within branch and across other branches in Windsor area to enhance overall customer experience and improve quality of service provided
  • Consistently exceeding annual expectations by providing efficient and courteous service to customers, resulting in positive feedback from both branch manager and area manager
  • Use advanced logistics information systems (ECARS 2.0 and ARMS dealership) to monitor inbound and outbound vehicles and track existing and potential customers to ensure smooth operations
  • Evaluate incoming vehicles for safety concerns and take appropriate action to maintain all customers' safety and well-being.

Technical Support Representative

Sutherland Global Services
07.2022 - 10.2022
  • Hired to ensure strong customer relationships by promptly and professionally addressing customer inquiries and concerns, to improve overall customer satisfaction and create positive customer experience
  • Maintained positive customer relationships by responding promptly and professionally to Customer questions and concerns
  • Answered average of 28 Calls and ensured addressing all customer's concerns to avoid callback
  • Performed troubleshooting to diagnose landlines, Internet, and AT&T TV products and resolve customer complaints, troubleshooting technical problems.

Census Enumerator

Canada’s National Statistical Agency
06.2021 - 08.2021
  • Worked with team of 12 to assist with gathering outstanding non response cases for Canadian Census and accomplished 90 % of outstanding cases during times of high employee turnover, government lockdown, and COVID restrictions
  • Utilized clear communication to gain trust and acquire information from outstanding cases, which lead to closing of 90% of outstanding cases
  • Managed data collected on Web-based information System (Collections Management systems) ensuring verification data for accuracy and completeness to update and track cases daily
  • Completed more than 16% of total outstanding cases with respondents.

Bookkeeper

Elite Drug Mart
03.2021 - 07.2021
  • Assisted approximately 30 patients per day
    • Assisted in maintaining appropriate stock levels of drugs and supplies, checked for and pulled expired medications, and reconciled inventory every month.
    • Matched purchase orders with invoices and recorded necessary information.
    • Inspected account books and recorded transactions.
    • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Education

BBA - Management and Managerial Studies

Tiffin University
Tiffin
12.2020

Skills

  • Microsoft Office
  • Verbal Communication
  • Safety Standards and Protocols
  • Information Analysis
  • Supply Inventory Management
  • Damage Assessment
  • Inventory Management

Awards

  • Volunteer of the Year Award, Islamic Centre at Cape Girardeau, MO, 2018
  • King Abdullah Foreign Scholarship, 2015

Volunteer Experience

  • Translators Without Borders, 04/2023, Present
  • American Red Cross, Tiffin, OH, 07/2020, 09/2020
  • Kiwanis Manor of Tiffin, OH, 11/2019
  • The Islamic Center of Cape Girardeau, 01/2016, 01/2019
  • Saudi Student Association at Southeast Missouri State University, 08/2017, 12/2018

Languages

English
Native or Bilingual
Arabic
Full Professional

References

References are available upon request.

Timeline

Technical Support Representative

Sutherland Global Services
07.2022 - 10.2022

Automotive Detailer

Enterprise Mobility
09.2021 - Current

Census Enumerator

Canada’s National Statistical Agency
06.2021 - 08.2021

Bookkeeper

Elite Drug Mart
03.2021 - 07.2021

BBA - Management and Managerial Studies

Tiffin University

Similar Profiles

CREATE PROFILE
Faisal Almughasha