FAISAL AHMED
Ottawa
Summary
Detail-oriented professional with expertise in client management, regulatory compliance, and customer service. Skilled in analyzing performance, utilizing data, implementing improvements, and fostering strong relationships to drive results and satisfaction.
Overview
4
4
years of professional experience
Work History
Program Coordinator
Assent Compliance
08.2024 - Current
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Built and maintained strong relationships with Digital First clients under the Digital Solutions Strategy (DSS)
- Analyzed program results and supply chain responsiveness, recommending strategies for improvement and identifying growth opportunities
- Maintained up-to-date client records in the CRM while responding to queries and supporting compliance initiatives
- Managed user permissions and platform configurations in Assent’s software, ensuring compliance with corporate policies and client requirements
- Maintained expertise in regulatory knowledge to guide clients on program direction, offering informed recommendations and solutions
Customer Experience Associate
TD Bank
01.2024 - 08.2024
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Documented customer interactions in internal database to maintain customer service history details.
Administrative Assistant
Liberal Party of Canada
09.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Commerce - Business Technology Management
University of Ottawa
Ottawa, None05-2024
Skills
- Mastered the use of Microsoft Office Suite (SharePoint, Excel, Word, and Access)
- Excellent oral and written communication skills
- Strong advocate for teamwork as well as ability for leadership within a team
- Always punctual and highly organized
- Able to develop and implement creative solutions to drive business success
- Trustworthy and dependable worker
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Program Coordinator
Assent Compliance
08.2024 - Current
Customer Experience Associate
TD Bank
01.2024 - 08.2024
Administrative Assistant
Liberal Party of Canada
09.2020 - 01.2021
Bachelor of Commerce - Business Technology Management
University of Ottawa
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