Faisal Abdurahman
Kitchener,ON
Summary
Adept at ensuring transportation safety and maintaining a clean driving record, I leveraged my strong work ethic and adaptability during my tenure at Gordon Food Service. My expertise in vehicle inspections and route planning, coupled with a proven ability to enhance load security, significantly contributed to achieving efficient, timely deliveries and fostering positive relationships with dispatch teams.
Overview
9
9
years of professional experience
Work History
Truck Driver
Gordon Food Service
01.2023 - 03.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maximized load safety by balancing, securing, and weighing products.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
Machine Operator
Yaya Food
12.2021 - 03.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Team Leader & Account Officer
Sheba Union Money Exchange
05.2019 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Service Representative
International Airport Sokarno Hatta
01.2015 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
Education
Diploma - Personal Support Worker
Academic of Learning
Toronto, ON09.2024
Bachelor - First Officer
Firefighter Academy
Jakarta 07.2014
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Class A Commercial Driver's License
- Transportation safety
- Vehicle inspection abilities
- Vehicle inspections
- Long-haul driving
- Load security
- Route Planning
- Inclement weather driving
- Equipment Operation
- Flexible schedule availability
- Basic Computer Literacy
- Load securing proficiency
- Lift up to Number pounds
- Vehicle Inspection
- Trailer Coupling and Uncoupling
- Adaptability and Flexibility
- Heavy Lifting
Languages
English
Professional Working
Indonesian
Professional Working
Arabic
Professional Working
Timeline
Truck Driver
Gordon Food Service
01.2023 - 03.2024
Machine Operator
Yaya Food
12.2021 - 03.2022
Team Leader & Account Officer
Sheba Union Money Exchange
05.2019 - 10.2021
Customer Service Representative
International Airport Sokarno Hatta
01.2015 - 11.2018
Diploma - Personal Support Worker
Academic of Learning
Bachelor - First Officer
Firefighter Academy
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