Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Fairoz Virani

Toronto

Summary

Senior banking expert with over 20 years of experience in Canadian and international banks, specializing in business analysis, regulatory compliance, risk management, and fraud detection. Proven track record of driving process improvements to enhance operational efficiency and effectiveness. Skilled in leading cross-functional teams to achieve strategic goals while ensuring adherence to industry regulations. Committed to fostering a culture of excellence and innovation within financial institutions.

Overview

24
24
years of professional experience

Work History

Business Analyst, Retail Day to Day Operations

Scotia Bank
Toronto
05.2024 - Current
  • Ensured governance and accuracy of banking interest rates, fees, and service charges with compliance to regulatory standards.
  • Led business analysis for banking product launches and pricing changes, creating implementation-ready documentation.
  • Administered enterprise banking rate platforms, maintaining system stability and production readiness.
  • Designed production controls and quality assurance frameworks, improving turnaround times and reducing errors.
  • Drove process improvements to enhance efficiency and strengthen controls in transaction workflows.
  • Utilized operational and QA analytics to identify trends and opportunities for enhancement.
  • Conducted fraud analysis on Email Money Transfer transactions, detecting irregular patterns for investigations.

Supervisor - Multicultural Banking – Global Operations

Scotia Bank
Toronto, Canada
11.2019 - 05.2024
  • Supervised daily operations in fast-paced banking environment to enhance efficiency.
  • Ensured compliance with financial regulations and internal policies.
  • Verified transaction accuracy, documenting errors for timely correction.
  • Conducted one-on-one coaching sessions to elevate team knowledge and performance.
  • Fostered continuous learning and innovation by motivating and training staff.

Accounting Officer - Global Operations

Scotia Bank
Toronto, Canada
10.2018 - 11.2019
  • Ensured accurate processing and verification of daily accounting transactions while maintaining service level agreements.
  • Oversaw posting of investments and multicultural banking transactions to uphold operational standards.

Senior Accounting Coordinator – Global Operations

Scotia Bank
Toronto, Canada
02.2013 - 09.2018
  • Setting GIC Investment and International Account Opening for International students from India, China, Pakistan, Philippines & Vietnam under Scotia Bank Start Right Program Multicultural Banking.

Manager in Customer Service and Operations

IndusInd Bank Ltd.
Mumbai, India
04.2011 - 10.2012
  • Responsible for Branch Operations, Team Handling, responsible for cross selling various bank products & services.

Assistant Manager

Development Credit Bank Ltd.
Mumbai, India
05.2006 - 03.2011
  • Led cross-functional teams to enhance customer service protocols and drive operational efficiency.
  • Oversaw branch performance metrics, driving continuous improvement initiatives.

Accountant

SBA India Ltd.
Mumbai, India
01.2005 - 04.2006

Assistant to Director

City Courier Service, Regional Office
Mumbai, India
07.2003 - 12.2004

Accounts Manager

Aga Khan Economic Planning Board for India
Mumbai, India
01.2002 - 06.2003

Education

Master of Commerce -

Mumbai University
Mumbai, India

Skills

  • Customer engagement skills
  • Time management expertise
  • Compliance management
  • Reconciliation accuracy
  • Monitoring financial transactions
  • Client account management
  • Employee training
  • Strategic development
  • Quality assurance monitoring
  • Operational risk analysis

Accomplishments

  • Received award for Scotiabank Best of the Best Individual Performance for 2022, 2020, 2018 & 2014.
  • Received Award of Excellence in Best Performing Manager in Customer Service and Operations from the Zonal Head IndusInd Bank Mumbai India
  • Received recognition from Aviva Life Insurance for Club Royale Member of IndusInd Bank, Mumbai India
  • Received award for the Best Customer Service Executive - DCB Bank Ltd Mumbai India.

Languages

Hindi
Full Professional
English
Full Professional
Gujarati
Full Professional

Timeline

Business Analyst, Retail Day to Day Operations

Scotia Bank
05.2024 - Current

Supervisor - Multicultural Banking – Global Operations

Scotia Bank
11.2019 - 05.2024

Accounting Officer - Global Operations

Scotia Bank
10.2018 - 11.2019

Senior Accounting Coordinator – Global Operations

Scotia Bank
02.2013 - 09.2018

Manager in Customer Service and Operations

IndusInd Bank Ltd.
04.2011 - 10.2012

Assistant Manager

Development Credit Bank Ltd.
05.2006 - 03.2011

Accountant

SBA India Ltd.
01.2005 - 04.2006

Assistant to Director

City Courier Service, Regional Office
07.2003 - 12.2004

Accounts Manager

Aga Khan Economic Planning Board for India
01.2002 - 06.2003

Master of Commerce -

Mumbai University
Fairoz Virani