FAIROOZ NAWER ABIR
Calgary,AB
Summary
Dynamic sales professional with a proven track record, adept in client account management and exceptional communication. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in Microsoft Dynamics and retail loss prevention. Demonstrated ability to exceed sales targets and lead teams towards achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Telus Mobility
Calgary, Alberta
09.2024 - Current
- Monitored current promotions, observed exchange guidelines, managed payment policies, and adhered to security practices.
- Managed financial transactions at the start and end of shifts by organizing charge slips, counting currency and balancing registers.
Sales Associate
Rogers Communications
03.2024 - 08.2024
- Resolved customer concerns with effective communication and conflict management, managed multiple tasks while meeting deadlines, and adapted calmly to changing priorities and unexpected situations
- Assisted customers with sales and service needs, informed them of promotions and exclusive offers to boost sales, and rotated stock using clearance markdowns and special sales promotions
Credit Card Sales Associate
Neo Financial
09.2023 - 03.2024
- Supported investigations by retrieving additional documentation from internal systems and handled credit card payments while updating customer account balances
- Identified and reported suspicious transactions to the fraud analytics team and provided exceptional customer service during inbound and outbound calls, addressing inquiries and concerns related to credit card products and services
Sales Floor Lead
Uniqlo
02.2023 - 08.2023
- Trained and supervised new employees, developed sales strategies, ensured health and safety compliance, and managed daily sales operations
- Analyzed sales data, participated in management meetings, and focused on improving efficiency and customer satisfaction
Sales Associate
Bell Mobility
09.2022 - 01.2023
- Effectively resolved customer concerns through persuasive communication and conflict management skills, while also creating attractive displays and merchandising products
- Managed multiple tasks simultaneously, consistently meeting deadlines, and provided comprehensive assistance to customers with their sales and service needs
Education
Bachelor Of Arts - Economics, Data Science
University of Calgary
09.2022
Skills
- Microsoft Dynamics
- Cashflow planning & management
- Client Account Management
- Exceptional communication
- Retail loss prevention
Timeline
Sales Associate
Telus Mobility
09.2024 - Current
Sales Associate
Rogers Communications
03.2024 - 08.2024
Credit Card Sales Associate
Neo Financial
09.2023 - 03.2024
Sales Floor Lead
Uniqlo
02.2023 - 08.2023
Sales Associate
Bell Mobility
09.2022 - 01.2023
Bachelor Of Arts - Economics, Data Science
University of Calgary
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