Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Faiqa Ali

Toronto,ON

Summary

Results-driven Operations Associate at RBC with advanced proficiency in Office 365 and exceptional organizational skills. Achieved 98% accuracy in data entry while ensuring compliance with regulatory standards. A flexible team player, I excel in communication and problem-solving, effectively coordinating project updates and enhancing operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Associate

RBC
Toronto, ON
01.2024 - 02.2025
  • Feeding clients' information into the BTS system with 98% accuracy and integrity.
  • Processing transactions in and out of cash accounts of the deceased client according to the request provided by the client to the branch in the form of single and multi-beneficiary payouts.
  • Issuing cheques as per the deceased’s request to single and multi-beneficiaries.
  • Verified and validated customer documentation, including account opening forms, and other financial documents.
  • Ensure that all documents meet regulatory standards and internal policies.
  • Used Client Source, BTS, and Service Link to manage data entry and information.
  • Worked extensively on MS Outlook, managing email, and report distribution.
  • Provide administrative support for project-related documentation, including organizing and filing project files and records.
  • Coordinate communication between project teams, ensuring timely dissemination of project updates, meeting schedules, and deadlines.

Administrative Assistant

TALIZE
North York, ON
03.2021 - 12.2023
  • Managing schedules, emails, and phone communications for managers.
  • Organizing and maintaining digital and physical files.
  • Entering and updating inventory records for recycled and resold items.
  • Preparing reports on recycling metrics and operational efficiency.
  • Assisting with compliance documentation for environmental regulations.
  • Ordering office and store supplies.
  • Tracking stock levels of recycled items and donation materials.
  • Supporting logistics and transportation coordination for donations.
  • Coordinating meetings, staff schedules, and training sessions.
  • Assisting with event planning for community recycling programs.
  • Managing vendor and supplier communications.
  • Ensuring accuracy in reports, scheduling, and compliance documentation.
  • Prioritizing tasks and meeting deadlines in a fast-paced environment.

Education

Bachelor in Computer Science -

University of Central Punjab
Pakistan
09-2020

Skills

  • Advanced proficiency with the Office 365 Suite (Outlook, PowerPoint, Word, Excel, OneDrive, SharePoint, and Dynamics)
  • Data entry and data validation with keen attention to detail
  • Experience with records management and data organization
  • Strong organizational and time management skills
  • Excellent communication (oral and written) and problem-solving abilities
  • Analytical skills with demonstrated mathematical capabilities
  • Influential communicator and flexible team player with an exceptional work ethic
  • A quick learner with exceptional problem-solving skills
  • Effective strategist as a cooperative team member with excellent interpersonal skills

Certification

  • Certified Associate in Project Management (CAPM)® – PMI (February 2025)
  • Work Smarter with Microsoft Excel – Coursera

Languages

English
Full Professional
Urdu
Full Professional
Punjabi
Professional
Hindi
Professional

Timeline

Operations Associate

RBC
01.2024 - 02.2025

Administrative Assistant

TALIZE
03.2021 - 12.2023

Bachelor in Computer Science -

University of Central Punjab

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Faiqa Ali