Ballet dance
Hi, I’m
Faidra Hass
Sechelt,BC
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Summary
Proven leader in the hospitality sector, adept at team management and guest relations, significantly enhanced The Blue Heron's service quality. Expert in training employees, enforcing policies, and excelling in high-volume dining environments. Achieved notable revenue growth through effective brand promotion and banquet coordination, showcasing a blend of hard and soft skills.
Overview
14
years of professional experience
Work History
The Blue Heron
Head Server
07.2014 - 10.2022
Job overview
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained staff members on use of POS system.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Joe Fortes Seafood & Chop House
Server.
05.2010 - 10.2014
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
OTC Derivatives
Personal Assistant
12.2008 - 02.2010
Job overview
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Used discretion when handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Displayed absolute discretion at handling confidential information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
Education
NAIT, Edmonton, AB
from Health Care Aide
07.2006
Skills
- Safe Food Handling
- Banquet Coordination
- Brand Promotion
- Multitasking skills
- Cash Handling
- Training employees
- Team Management
- Guest Relations
- Task Delegation
- Food and beverage preparation
- Staff Training
- Policy Enforcement
- High-volume dining
- Fine-dining expertise
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Healthcare benefitsTeam Building / Company Retreats4-day work weekCompany CultureCareer advancementAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Interests
Water sports
Photography
Travel
PR sucking writing music
Motivation through public speaking
Timeline
Head Server
The Blue Heron
07.2014 - 10.2022
Server.
Joe Fortes Seafood & Chop House
05.2010 - 10.2014
Personal Assistant
OTC Derivatives
12.2008 - 02.2010
NAIT
from Health Care Aide
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