FAHMIDA JAHAN SORUVI
Greater Sudbury
Summary
Motivated and results-driven professional with eight (8) years of progressive experience in the tourism industry, financial services industry, and telecom industry. Demonstrated expertise in various areas of hotel operations, banking operations and customer service operations. A proven track record of exceeding targets, delivering exceptional customer service, and contributing to the growth and success of the organization. Eager to take on new challenges, drive innovation, and deliver exceptional results while continuing to grow both professionally and personally in the dynamic field of any branch.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Analyst (Volunteer)
Student Support Officering’s
08.2023 - Current
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Evaluated the financial performance of investments, acquisitions, and other business opportunities to provide strategic recommendations.
Front Desk Assistant
Travelodge
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Cleaning & Maintenance Stuff
GDI Cleaning Services
08.2023 - 01.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Assisted in inventory management for supplies and equipment, ensuring adequate stock levels at all times without over-ordering items that could expire or become obsolete.
- Supervised supplies in inventory and submitted reorder requests.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
Junior Officer
Eastern Bank Ltd.
02.2018 - 01.2023
- Assist clients with cash management services, such as vault services, cash disbursements, and cash concentration.
- Respond to and settle questions and concerns from clients about money management.
- To provide sufficient cash for branch operations, manage the daily cash flow.
- Monitoring the movement of money between the bank's branches and clients.
- Make sure that all security guidelines and practices are followed as per regulatory guidelines.
- Participate in regular audits and reviews of cash management operations.
- Achieve compliance with internal policies and banking requirements for all cash management matters.
- Dispute Resolution and provide Customer Service
Part-Time Employee
Grameenphone Ltd.| Telenor
08.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA -
Laurentian University
Greater Sudbury, Ontario, Canada08.2024
MBA - Human Resource Management
Bangladesh University of Professionals
Dhaka, Bangladesh01.2017
BBA - Finance
Bangladesh University of Business And Technology
Dhaka, Bangladesh01.2014
Skills
- Problem-solving abilities
- Customer Relations
- Hospitality services skills
- Problem-solving skills
- Administrative skills
- Maintaining cleanliness
- Conflict Management
- Quality Assurance
- Financial and operational reporting
- Analytical Thinking
- Risk management policies
- Data Analysis
Certification
- Anti-money Laundering Training
- Banking Foundation Training
- Basic IT Training
Expertise Area
- Accounting and Financial Analysis
- Banking Operations
- Banking Foreign Remittance
- Financial Management
- Foreign Currency Exchange Management
- Regulatory Compliance and Fraud Prevention
- Leadership Management
- Customer Retention Strategies
- Customer Relationship Management
- Microsoft Office (PPT, Word, and Excel)
- Administrative Management
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Financial Analyst (Volunteer)
Student Support Officering’s
08.2023 - Current
Cleaning & Maintenance Stuff
GDI Cleaning Services
08.2023 - 01.2024
Front Desk Assistant
Travelodge
03.2023 - Current
Junior Officer
Eastern Bank Ltd.
02.2018 - 01.2023
Part-Time Employee
Grameenphone Ltd.| Telenor
08.2015 - 04.2016
MBA -
Laurentian University
MBA - Human Resource Management
Bangladesh University of Professionals
BBA - Finance
Bangladesh University of Business And Technology
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