FAHMIDA AHMED NEHA
Toronto,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNE
Burrito.Co
08.2023 - 09.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Supported needs of [Number]+ residents under long-term care
Server & Busser
Hibachi Teppanyaki & Bar
02.2023 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Seasonal Sales Associate
Michael Hill Jewellers
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server & Busser
Lavelle
06.2022 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Pandora Jewellery
01.2020 - 12.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Advanced Diploma - Hotel Operation Management
Centennial College
941 Progress Ave, Scarborough ON04.2024
Skills
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
Certification
Certification: SmartServe, FirstAid/CPR, Train Can Food Handler's Certificate
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
CNE
Burrito.Co
08.2023 - 09.2023
Server & Busser
Hibachi Teppanyaki & Bar
02.2023 - 04.2023
Seasonal Sales Associate
Michael Hill Jewellers
10.2022 - 02.2023
Server & Busser
Lavelle
06.2022 - 08.2022
Sales Associate
Pandora Jewellery
01.2020 - 12.2020
Advanced Diploma - Hotel Operation Management
Centennial College
Certification: SmartServe, FirstAid/CPR, Train Can Food Handler's Certificate