Fahmida Alam
Edmonton,Canada
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Team Member
Tim hortons
04.2024 - Current
- Increased sales by 21% by implementing upselling strategies and promoting new menu items during peak hours.
- Managed daily operations, ensuring a 100% accuracy rate in cash handling and balancing tills.
- Resolved customer complaints and improved customer satisfaction scores by 25% through proactive problem-solving and quick resolution.
- Maintained high-quality standards, ensuring 98.5% compliance with health and safety regulations during audits.
- Improved team efficiency, reducing average service time by 35% through streamlined workflows and better task delegation.
Sales Associate
Aarong
08.2021 - 07.2024
- Identified customer preferences and recommended products, achieving an additional $2K in sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Achieved a 48% increase in online transactions through successful negotiation with executives to hire a social media manager.
- Promoted the store's membership program, signing up 35 or more new customers daily.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Retail Sales Associate
Big Bazaar
05.2019 - 07.2021
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Trained and mentored junior sales staff on company best practices, and documented customer journeys.
- Supported 13 teammates on the sales staff during double bookings or busy times.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Master of Science - Internetworking
University of Alberta
Edmonton, AlbertaSkills
- Exceptional Customer Service
- Active Listening
- Verbal & Written Communication
- Team Collaboration
- Training & Development
- Leadership & Support
- Creative Problem-Solving
- Prioritization & Time Management
- Adaptability
- Merchandise Presentation
- Sales Strategy & Trend Awareness
- Product Knowledge
- Register Operations
- Warehouse Operations
- Visual Merchandising
- Customer Engagement
- Conflict Resolution
- Retail Experience
- Health & Safety Compliance
Timeline
Team Member
Tim hortons
04.2024 - Current
Sales Associate
Aarong
08.2021 - 07.2024
Retail Sales Associate
Big Bazaar
05.2019 - 07.2021
Master of Science - Internetworking
University of Alberta
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