Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
BusinessAnalyst
Fahmid Zaman

Fahmid Zaman

29 Disney Court, Whitby,ON

Summary

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Bolde Imaging Group Inc.
04.2023 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reported issues to higher management with great detail.

Call Center Representative

Sundarban Courier Service (Pvt.) Ltd.
02.2021 - 02.2022
  • Worked in the Call center of the largest and oldest courier service company of Bangladesh.
  • Helped the customers by providing them with the tracking information of their product.
  • Handled customer complaints for lost items and initiated the report.
  • Helped customers by providing with the branch detail information.
  • Answered and addressed customer's queries to the best of knowledge.
  • Noted customer feedback and transferring it through the proper chain of command.
  • Handled difficult situation e.g., disgruntled customers whose shipment got delayed and/or lost and helped alleviate their frustration.

Customer Service Manager

HOTODORIDRO Non-Profit Organization
03.2018 - 08.2020
  • Met with homeless and underprivileged people to discuss and understand their needs.
  • Provided support and started online fund-raising campaigns in social media platforms for underprivileged people who could not afford their medical treatment.
  • Helped uneducated people with their vaccination registration.
  • Provided homeless people with winter clothing and shelter.
  • Reviewed donors and staff feedback to improve customer service and enhance their satisfaction level.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Provided my fullest to the people and environment around me in order to make a positive change in this world.
  • Identified key learning opportunities on management, punctuality and organizational behavior.
  • Improved communication and understanding skills.

Education

Advanced Diploma - International Business

Seneca College
Newnham Campus, ON
08.2023

Skills

  • Department Oversight
  • Business Operations
  • Program Optimization
  • Focus and Follow-Through
  • Originality and Creativity
  • Records Organization and Management
  • Departmental Operations
  • Operational Efficiency
  • Customer Satisfaction
  • Word Processing
  • Superior Customer Service
  • Program Activities
  • Customer Care
  • Natural Leadership
  • Process implementation
  • Supply ordering
  • Project management
  • Customer relations
  • Project planning
  • Cost reduction

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved efficiency by introducing Shopvox software for production and quoting tasks.
  • Collaborated with team of 10 in the development of No Frills nationwide signage bidding project
  • Achieved accurate inventory control by completing custom excel inventory tracking and ordering program with accuracy and efficiency.

Certification

IELTS Score Overall 7.5

Exam date: 4th April 2025

LANGUAGES

English Fluent
Bengali Fluent
Hindi Advanced

Timeline

Operations Coordinator

Bolde Imaging Group Inc.
04.2023 - Current

Call Center Representative

Sundarban Courier Service (Pvt.) Ltd.
02.2021 - 02.2022

Customer Service Manager

HOTODORIDRO Non-Profit Organization
03.2018 - 08.2020

Advanced Diploma - International Business

Seneca College

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Fahmid Zaman