Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Fahmid Ullah

Montreal

Summary

Passionate professional with articulate communication skills and enterprising nature, excelling in dynamic, customer-focused environments. Adept at building strong relationships and delivering outstanding service by effectively addressing and resolving customer inquiries.

Overview

5
5
years of professional experience

Work History

Call Center Representative

TD Canada Trust
Montreal, QC
08.2025 - Current
  • Assisted customers with account inquiries and transaction issues.
  • Provided information on banking products and services to clients.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of current promotions and policy changes at TD Canada Trust.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Cast Member

Cineplex
Montreal, Quebec
09.2022 - 02.2026
  • Assisted guests with ticket purchases and inquiries at the box office.
  • Maintained cleanliness and organization in the lobby and screening areas.
  • Provided excellent customer service during film screenings and events.
  • Operated concession stands, preparing and serving food and beverages.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash transactions accurately while following company policies.

Store Clerk

IGA
Montreal, QC
08.2021 - 04.2022
  • Assisted customers in locating products and answering inquiries.
  • Maintained clean and organized store displays and shelves.
  • Stocked shelves with merchandise and ensured proper product labeling.
  • Enforced store policies regarding safety and sanitation practices.
  • Provided exceptional customer service to enhance shopping experience.

Education

Cegep - Business Management

Andre-Laurendeau
LaSalle, Quebec
2028

High School Diploma -

Ecole Secondaire Saint-Henri
Montreal
06-2022

Skills

  • Customer service
  • Active listening
  • Attention to detail
  • Communication skills
  • Quick-learning
  • Performance skills
  • Cash handling
  • Sales support
  • Time management
  • Team collaboration
  • Exceptional communication
  • Complaint resolution
  • Call handling
  • Call center customer service
  • Answering questions
  • Resolving issues

LANGUAGES

French - Native
English - Native
Bengali - Fluent
Spanish - Beginner

Timeline

Call Center Representative

TD Canada Trust
08.2025 - Current

Cast Member

Cineplex
09.2022 - 02.2026

Store Clerk

IGA
08.2021 - 04.2022

Cegep - Business Management

Andre-Laurendeau

High School Diploma -

Ecole Secondaire Saint-Henri
Fahmid Ullah