Summary
Overview
Work History
Education
Websites
Training
References
Timeline
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Fahimeh (Nina) Tajallipour

Richmond Hill,Canada

Summary

Biomedical Engineer with over 6 years of extensive experience in the healthcare industry, specializing in Elekta products. Demonstrated expertise in sales support and clinical application training, particularly focused on Elekta Mosaiq Oncology Information System and linear accelerators. Backed by a Master's degree in Biomedical Engineering with a concentration in bioelectricity, providing a solid theoretical foundation in understanding the intricate workings of electrical and mechanical systems crucial for troubleshooting and repairing medical devices. Known for exceptional problem-solving abilities and a customer-centric approach, dedicated to delivering cutting-edge solutions that not only meet but exceed customer expectations, thereby enhancing overall satisfaction and driving success.

Overview

6
6
years of professional experience

Work History

Clinical Application Specialist

Fanavari Azmayeshgahi Co. (Elekta Advanced Partner)
, Tehran, Iran
09.2017 - 10.2022
  • Provided on-site customer education on Mosaiq OIS to healthcare professionals, including physicians, physicists, oncologists, and therapists.
  • Independently delivered education on Elekta OIS and work flow to new and existing sites.
  • Performed necessary database configuration to client databases to support the future workflows.
  • Assessed follow-up training needs and covered customers’ questions.
  • Experienced with oncology information systems (OIS) for managing patient records, treatment planning, and scheduling.
  • Skilled in the setup and calibration of linacs and troubleshooting of Mosaiq systems.
  • Performed user acceptance testing of clinical applications to ensure accuracy and functionality.
  • Assisted with occasional remote or onsite software and/or hardware demonstrations to facilitate in necessary sales situations.
  • Conducted Clinical and Technical Training to Healthcare Professionals through Local Workshops, Master Classes, and Healthcare Economics Awareness.
  • Provided post training support and troubleshooting to customers.
  • Designed training content and application quick guides in local language.
  • Frequent business trips to deliver training and follow-up care for each site.

Sales Support

Fanavari Azmayeshgahi Co. (Elekta Advanced Partner)
, Tehran, Iran
09.2016 - 09.2017
  • Proficient in using software applications such as Microsoft Office suite (Word, Excel, Outlook), customer relationship management (CRM) systems, and other relevant software tools essential for effective communication and documentation.
  • Supported marketing efforts by processing orders, managing pricing, and handling customer relations with professionalism and adherence to company policies.
  • Coordinated with sales team to ensure smooth operations, including managing schedules and facilitating communication.
  • Prepared and presented regular reports, demonstrating attention to detail and accuracy in data management.
  • Provided after-sales support and addressed customer complaints in a timely and courteous manner.
  • Organized professional exhibitions and workshops, contributing to brand visibility and customer engagement.

Education

Post Graduate Degree - International Business Management

George Brown College
12.2023

Master of Science - Biomedical Engineering

Islamic Azad University
Tehran, Iran
12.2016

Bachelor of Science - Biomedical Engineering

Islamic Azad University
Qazvin, Iran
12.2010

Websites

Training

  • CAPA and change control management process(ISO9001,13485 and ICH-Q10), 03/01/24, Crown College of Canada
  • Account Management: Maintaining Relationships, 08/01/23, LinkedIn
  • Hub Spot CRM, 08/01/23, LinkedIn
  • Brookfield Sustainability Charrette, 02/01/23, George Brown College
  • MR Linac Master course: Elekta Unity Clinical Experience, 03/01/22
  • Gamma Knife Icon—Efficiency, Accuracy and Fractionated frameless Radiosurgery, 03/01/22
  • Fundamentals of Radiation Therapy, 09/01/21
  • Comprehensive Mosaiq Onboarding Training, 10/01/20, Elekta Co.
  • Principals and Techniques of Negotiation, 05/01/18, Industrial Management Institute, Iran
  • 2nd Optimization in Radiation Therapy, 04/01/17, Mashhad, Iran

References

References available upon request.

Timeline

Clinical Application Specialist

Fanavari Azmayeshgahi Co. (Elekta Advanced Partner)
09.2017 - 10.2022

Sales Support

Fanavari Azmayeshgahi Co. (Elekta Advanced Partner)
09.2016 - 09.2017

Post Graduate Degree - International Business Management

George Brown College

Master of Science - Biomedical Engineering

Islamic Azad University

Bachelor of Science - Biomedical Engineering

Islamic Azad University

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Fahimeh (Nina) Tajallipour