Summary
Overview
Work History
Education
Skills
Websites
Timeline
SalesAssociate

Fahimeh Alipoor

Willowdale,ON

Summary

Entry-level business analyst with 2 years of academic experience in data analysis, statistical modeling, and data visualization. Skilled in using tools like MS Office, Excel, Power BI, Visio, Tableau, SQL, and Python to extract insights and drive decision-making. I am excited about the opportunity to leverage my skills and experience to support decision-making, policy formation, and strategic planning as an entry-level business analyst at your organization.

Overview

8
8
years of professional experience

Work History

Sales Associate

IKEA
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer service representative

Home Depot
11.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Export & Import Specialist

Standard Organization
04.2015 - 07.2020
  • Prepared shipping documentation, maintaining compliance with IR Customs and international regulations.
  • Processed customs declarations and maintained records of customs documents.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared and submitted reports on import and export activity to management.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.

Education

Google Data Analyst Certificate -

Associate of Arts - Business Administration

Seneca College
Toronto, ON
12.2022

Bachelor of Science - Polymer

Azad University
07.2012

Skills

  • Project Finance
  • Mission Critical Applications
  • Competitive Market Analysis
  • Microsoft Office Suite
  • Administration and Management
  • Business Tracking
  • Agile and Scrum Environments
  • Data and Analytics
  • Atlassian JIRA
  • SQL
  • Work Organizing and Prioritizing
  • Forecasting and Planning
  • Business Process Mapping
  • BI Tool and System Design
  • Analytical Tool Implementation

Websites

Timeline

Sales Associate

IKEA
03.2023 - Current

Customer service representative

Home Depot
11.2021 - 05.2022

Export & Import Specialist

Standard Organization
04.2015 - 07.2020

Google Data Analyst Certificate -

Associate of Arts - Business Administration

Seneca College

Bachelor of Science - Polymer

Azad University

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Fahimeh Alipoor