Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FAHIMABANU MAHIDA

Markham,ON

Summary

Highly skilled and dedicated customer service professional with a proven track record of effectively managing diverse clientele and delivering exceptional assistance across various communication channels. Seeking a customer service role where I can utilize my expertise in client management, problem-solving, and relationship-building to ensure unparalleled customer satisfaction and contribute to the company's success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Beck Taxi
06.2023 - Current
  • Proficiently manage a diverse clientele of over 200 customers, adeptly gathering and accurately recording their information to facilitate seamless service delivery and maintain comprehensive customers.
  • Deliver exceptional assistance and support to customers via multiple communication channels, including phone and email. Respond promptly to inquiries, provide accurate information, and resolve issues effectively to ensure a positive customer experience and foster long-term relationships.
  • Successfully spearheaded the TC Wheel-Trans project, overseeing all aspects of implementation to ensure the timely and efficient provision of services. Coordinate with internal teams and external stakeholders to meet project milestones and exceed client expectations, ultimately enhancing the company's reputation and market presence.
  • Achieve a remarkable 99% accurate capture rate of customer-provided data, demonstrating meticulous attention to detail and commitment to maintaining data integrity. Receive recognition from management for outstanding performance, underscoring the significant impact on operational efficiency and customer service excellence.


Social Media Manager

Beads R Us
01.2022 - Current
  • Developed and executed comprehensive social media strategies tailored to Beads R Us' target audience and business objectives. Collaborated closely with the marketing team to ensure alignment with broader brand initiatives.
  • Cultivated a vibrant and supportive online community by actively engaging with followers, responding to inquiries and feedback, and fostering conversations around Beads R Us products and related topics.
  • Curated a diverse range of compelling and visually appealing content across multiple social media platforms, including Instagram, Facebook, Twitter, and Pinterest. Content types included product showcases, DIY tutorials, user-generated content features, and behind-the-scenes glimpses into Beads R Us' creative process.
  • Played a key role in driving new client acquisition and revenue growth through targeted social media advertising campaigns and promotional initiatives.

Education

Diploma - Business

Centennial College
Toronto, Canada
06.2024

Skills

  • Call Management
  • Customer Relationship Management
  • Communication
  • Social Media Management
  • Content Curation
  • Complaint resolution
  • Documentation
  • Filing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Beck Taxi
06.2023 - Current

Social Media Manager

Beads R Us
01.2022 - Current

Diploma - Business

Centennial College

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FAHIMABANU MAHIDA