Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fahim Uddin

Kingston,ON

Summary

Results-driven Retail Manager with proven success overseeing operations at Shell and Canadian Tire Gas Station. Skilled in financial management, inventory control, and delivering excellent customer service. Strong leader with experience in staff coordination, strategic planning, and boosting operational efficiency. Proficient in preparing sales, merchandising, and personnel reports. Known for maintaining a positive customer experience through effective soft skills, cleanliness, and upselling. Played a key role in making Canadian Tire one of the top Uber Eats performers. Seeking to apply a diverse skill set and strong work ethic in a dynamic retailer role.

Overview

6
6
years of professional experience

Work History

Retail Manager

Canadian Tire Gas Bar
Kingston, ON
06.2023 - Current
  • Played a key role in making the station one of the top performers in Uber Eats sales among Canadian Tire locations through prompt service and adding a personal touch to each order.
  • Responsible for treating client and/or employees with respect and dignity and ensuring the needs of clients with disabilities are accommodated.
  • Conducted pre-shift competitor price surveys, submitting timely reports to headquarters for strategic decision-making.
  • Managed morning shift operations, including counting the till, maintaining lottery supplies, and ensuring cleanliness.
  • Prepared pumps for customer use, ensuring amenities like paper towels and washer fluid were readily available.
  • Executed daily tasks such as garbage disposal, pump sticker checks, and manual dips for fuel quality assurance.
  • Maintained daily car wash checklist and monitored interceptors to meet quality standards. Conducted banking deposits 1-2 times a week.
  • Coordinated ITL and Core Mark orders, optimizing inventory levels to meet customer demand.
  • Actively engaged in product stocking, organization, and upselling strategies to enhance sales opportunities.
  • Kept customers informed about updated on promotions with exceptional service, including discounts for post-secondary students to increase our competitive advantage and loyalty.
  • Conducted comprehensive competitor and market analysis, particularly focusing on tobacco prices, ensuring our company remained the least expensive or competitive in the market.
  • Actively participated in all promotions and planograms by Canadian Tire and ensuring customers were aware, contributing to increased customer engagement and sales.
  • Held a full license to fill propane for customers, providing friendly and careful service during every shift.
  • Utilized Price Book on a weekly basis to adjust retail prices and printed updated labels for relevant products, ensuring accurate pricing.
  • Consistently upsold car wash passes and the ultimate car wash, resulting in a noticeable increase in sales compared to the previous years.
  • Successfully completed the Canadian Tire University, enhancing knowledge and skills in retail management practices.
  • Implemented HSSE (Health, Safety, Security, and Environment) protocols to create a secure and compliant working environment.
  • Regularly inspected and ensured cleanliness of pumps, store interior, and washrooms to meet health and safety standards.
  • Proactively addressed and resolved any safety or security concerns promptly.
  • Collaborated with the retailer on a weekly basis, contributing to budgeting processes, including weekly product orders, payroll budgeting, and lottery fund management.

Retail Manager

Shell
Toronto, ON
03.2019 - 12.2022
  • Managed daily bank deposits promptly, ensuring financial transactions were executed accurately and on time.
  • Implemented and maintained planograms, ensuring the store layout aligned with corporate standards and site image.
  • Maintained cleanliness and organization of pumps and shelves, creating a positive customer experience.
  • Managed inventory for tobacco, Core Mark products, and ITL, ensuring timely orders to prevent stockouts.
  • Oversaw lottery ticket returns and implemented upselling strategies, contributing to increased sales.
  • Enforced customer service standards among staff, ensuring consistent and friendly greetings.
  • Implemented HSSE (Health, Safety, Security, and Environment) protocols to create a secure and compliant working environment.
  • Established work schedules, optimizing staffing levels to meet operational demands.
  • Prepared detailed reports on sales volumes, merchandising, and personnel matters, providing valuable insights for strategic decision-making.
  • Supervised and coordinated activities of workers, ensuring efficient and productive operations in a professional manner.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Reviewed sales figures regularly to determine staffing needs during peak times.

Marketing and Program Development Lead

Play Forever
Richmond Hill, ON
01.2022 - 10.2022
  • Developed compelling text, image, and video content tailored for website and socials, resulting in a 20% increase in website traffic and a 15% increase in social media engagement in the last year. As a result, we have seen an increase in Instagram followers by 12% from last year.
  • Regularly presented in front of large crowds, consisting of mostly parents, who were looking to enroll their child into our programs. My engagement fostered trust and enthusiasm, resulting in increased enrollment those years.
  • Regularly reported to Managing Directors, providing updates on program progress, challenges, and successes.
  • Made major contributions in helping to acquire 10 + meaningful partnerships and established 20+ sponsors that continue to be involved with the organization today.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

BBA - Business Administration

Ryerson University
Toronto, ON
04-2022

BBA - Schulich School of Business

York University
Toronto, ON
09-2017

High School Diploma -

Richmond Hill High School
Richmond Hill

Skills

  • Valid G drivers license
  • Financial management and daily banking
  • Customer service excellence and upselling strategies
  • Competitor analysis and reporting
  • Propane license
  • Team leadership and task coordination
  • Effective communication and customer engagement
  • Vendor relationship management
  • Compliance with corporate standards and regulations
  • Strong problem-solving communication skills
  • Reliable and trustworthy
  • SEO, PPC, email marketing, & KPI's
  • Strong interpersonal skills
  • Program development and facilitation
  • Microsoft Suite with emphasis on Powerpoint and Word
  • Analytical Skills
  • Photoshop, Canva and video creation apps (TikTok, CapCut, Splice)

Timeline

Retail Manager

Canadian Tire Gas Bar
06.2023 - Current

Marketing and Program Development Lead

Play Forever
01.2022 - 10.2022

Retail Manager

Shell
03.2019 - 12.2022

BBA - Business Administration

Ryerson University

BBA - Schulich School of Business

York University

High School Diploma -

Richmond Hill High School

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Fahim Uddin