Summary
Overview
Work History
Education
Skills
Timeline
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Fahim Shahrier

Windsor,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Sales Representative

YESAxCogeco
Windsor, ON
03.2023 - 12.2023
  • Over 700+ sales made
  • Worked for Cogeco( telecom including home Internet,Landline and TV services ) under YESA
  • Trained and mentored new sales representatives.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Converted over hundreds of Competitors over to Cogeco from Customers' existing Home Telecom Services
  • Experienced Highly in finding cold leads and getting them sold to Cogeco services on the spot.
  • 100% warm leads closing rate
  • Consecutively Met company standards and went above and beyond the normal company sales quota

Senior Sales Repsentative

Canadian Property Stars
Hamilton, ON
04.2019 - 08.2022
  • 1500+ sales made
  • Lawncare and Asphalt Driveways maintenance work
  • Won Sales Competitions Multiple times during company history
  • Upsold complementary products to customers through persuasive marketing techniques.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • 98% of sales made on Cold Leads.
  • Decreased process lags by properly training employees on preferred sales practices and strategies.
  • Worked on a Special program to British Columbia, ON by the company to track down leads and secure opportunities.
  • Thousands of Relationships and Customers handled over time worked there

Call Center Agent

CGI Research
St Catharines, ON
08.2022 - 12.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Received over 100 surveys from Prospects
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Always met quota for Survey Completions and getting answers from Interested Individuals

Food Runner and Busser

Wind Japanese And Thai Restaurant
St Catharines, ON
08.2018 - 08.2019
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cleaned and sanitized food preparation and serving areas.

Event Manager

Youth Wave Student Society
Uttara, Dhaka
01.2012 - 01.2015
  • Non Profit Organization
  • Organized Massive Functions Including Charity, Donations, Fundraiser Events and awareness Events.
  • Managed Over 12 Events
  • Mostly worked with organizing teams and staying in communication with each individual to make sure their tasks are completed with proper directions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.

Education

Bachelor of Science - Mathematics And Statistics

Brock University
St Catharines
08.2018 - 09.2022

Skills

Network development

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Timeline

Sales Representative

YESAxCogeco
03.2023 - 12.2023

Call Center Agent

CGI Research
08.2022 - 12.2022

Senior Sales Repsentative

Canadian Property Stars
04.2019 - 08.2022

Food Runner and Busser

Wind Japanese And Thai Restaurant
08.2018 - 08.2019

Bachelor of Science - Mathematics And Statistics

Brock University
08.2018 - 09.2022

Event Manager

Youth Wave Student Society
01.2012 - 01.2015

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Fahim Shahrier