FAHIM KHAIR
Stayner,ON
Summary
Reliable manager with a proven track record at Domino's corporate location, excelling in team building, and budget management. Spearheaded initiatives that drove significant business growth while enhancing customer satisfaction. Adept at regulatory compliance and fostering strong client relationships, ensuring operational excellence and staff retention.
Overview
11
11
years of professional experience
Work History
General Manager
Domino's Pizza Corporate Store
06.2022 - Current
- Supervised a team of over 16 employees, ensuring efficient operations and high productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Conducted regular meetings with the senior director's team to review progress against established objectives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Store Manager
Dollar Tree
Richmond Hill, ON
07.2019 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed and implemented strategies to increase customer satisfaction.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints in a timely manner.
SALES ASSOCIATE
Heri Asia
01.2016 - 03.2019
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
CUSTOMER SERVICE REPRESENTATIVE
Roshan LTD
01.2014 - 12.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor's Degree in Sales And Business Management -
Azad University Tehran
Tehran, IranCertificate - CPR And First Aid
Red Cross
TorontoCertificate - Food Handling Certification
Food Safety Training.ca
Toronto, ONSkills
- Team building
- Budget management
- Regulatory compliance
- Customer relationship management
- Sales performance
- MRP and ERP systems
- Effective leader
- Staff-retention programs
- Training and development
- P&L management
- Sales team development
- Economic analysis
Languages
English
Full Professional
Farsi
Native/ Bilingual
Hindi
Full Professional
Dari
Native/ Bilingual
REFRENCES
- CHANDRA REDDY, Dosh Management/ Domino's, Manager, (416) 527-0880, cgarlapti@dominos.ca
- ABBAS HEIDARI, PACC Canada & House of Iran Inc, CEO, (416) 419-3901, khaneyeirantv@yahoo.com
Timeline
General Manager
Domino's Pizza Corporate Store
06.2022 - Current
Store Manager
Dollar Tree
07.2019 - 07.2022
SALES ASSOCIATE
Heri Asia
01.2016 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Roshan LTD
01.2014 - 12.2017
Bachelor's Degree in Sales And Business Management -
Azad University Tehran
Certificate - CPR And First Aid
Red Cross
Certificate - Food Handling Certification
Food Safety Training.ca
Similar Profiles
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
PETER IRVING GREENPETER IRVING GREEN
General Manager at Domino's Pizza dba Lewisburg Pizza LLCGeneral Manager at Domino's Pizza dba Lewisburg Pizza LLC
Jackson HillisJackson Hillis
Cooperative Education Student at Stevenson Memorial HospitalCooperative Education Student at Stevenson Memorial Hospital
Brittany MooreBrittany Moore
Bartender/Server at Northwinds BreweryBartender/Server at Northwinds Brewery