FAHIM KHAIR
Whitby,ON
Summary
Reliable manager with a proven track record at Domino's corporate location, excelling in team building, and budget management. Spearheaded initiatives that drove significant business growth while enhancing customer satisfaction. Adept at regulatory compliance and fostering strong client relationships, ensuring operational excellence and staff retention.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollarama
Wasaga Beach, Ontario
09.2025 - 02.2026
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and conducted regular stock audits.
- Implemented visual merchandising strategies, enhancing product presentation and attracting customer attention.
- Developed and implemented merchandising strategies that increased product visibility and drove sales.
- Trained and supervised staff, resulting in improved customer service skills.
- Developed employee schedules to optimize staffing levels and coverage.
- Recruited, trained and supervised new employees.
- Enforced company policies and procedures for a safe work environment.
General Manager
Domino's Pizza Corporate Store
06.2022 - 06.2025
- Supervised team of 16 employees, enhancing operational efficiency and driving productivity.
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless workflow.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Conducted regular meetings with the senior director's team to review progress against established objectives.
- Cultivated relationships with clients, vendors, and partners, fostering loyalty and contributing to sustained business growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Representative
Connect Insurance Inc.
02.2019 - 09.2023
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
Store Manager
Dollar Tree
07.2019 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed and implemented strategies to increase customer satisfaction.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints in a timely manner.
SALES ASSOCIATE
Heri Asia
12.2015 - 03.2019
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Retail Sales Associate
Khorak Supermarket( Super Khorak
07.2017 - 04.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
Pizza Maker
Pi Co Restaurant
08.2017 - 03.2018
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
CUSTOMER SERVICE REPRESENTATIVE
Roshan LTD
12.2013 - 12.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor's Degree in Sales And Business Management -
Azad University Tehran
Tehran, IranCertificate - CPR And First Aid
Red Cross
TorontoCertificate - Food Handling Certification
Food Safety Training.ca
Toronto, ONSkills
- Team building
- Budget management
- Regulatory compliance
- Customer relationship management
- Sales performance
- MRP and ERP systems
- Effective leader
- Staff-retention programs
- Training and development
- P&L management
- Sales team development
- Market trend analysis
Languages
- English
- Farsi
- Hindi
- Dari
REFRENCES
- CHANDRA REDDY, Dosh Management/ Domino's, Manager, (416) 527-0880, cgarlapti@dominos.ca
- ABBAS HEIDARI, CEO, (416) 419-3901, khaneyeirantv@yahoo.com
Timeline
Store Manager
Dollarama
09.2025 - 02.2026
General Manager
Domino's Pizza Corporate Store
06.2022 - 06.2025
Store Manager
Dollar Tree
07.2019 - 07.2022
Sales Representative
Connect Insurance Inc.
02.2019 - 09.2023
Pizza Maker
Pi Co Restaurant
08.2017 - 03.2018
Retail Sales Associate
Khorak Supermarket( Super Khorak
07.2017 - 04.2018
SALES ASSOCIATE
Heri Asia
12.2015 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Roshan LTD
12.2013 - 12.2017
Bachelor's Degree in Sales And Business Management -
Azad University Tehran
Certificate - CPR And First Aid
Red Cross
Certificate - Food Handling Certification
Food Safety Training.ca