Fahim Firoz
St. John's,Canada
Summary
Customer-focused and results-driven Service Advisor with over 1 year of experience in dealership service operations at Al-Futtaim Motors (Toyota - Dubai) and current owner of an automotive detailing business in St. John's. Adept at managing service appointments, explaining technical repairs, and providing exceptional customer satisfaction. Passionate about the automotive industry and seeking to contribute to Capital Hyundai's high-performance service team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner / Automotive Detailer
Automotivespa
St. John's, NL
01.2023 - Current
- Manage daily operations of a vehicle detailing business including service scheduling, marketing, and customer satisfaction
- Handle customer inquiries, explain services, and deliver premium vehicle detailing
- Maintain high client retention through personalized service and attention to detail
Sales Representative
Costco
St. John's, NL
01.2022 - 01.2025
- Company Overview: Third-Party Vendor
- Engaged customers and demonstrated high-ticket products
- Achieved consistent sales goals and educated clients on benefits
- Third-Party Vendor
Sales & Service Representative
Seabourne Management Group
St. John's, NL
01.2023 - 01.2024
- Delivered professional customer service and scheduled client visits
- Managed customer relations and followed up for retention and satisfaction
- Assisted with promotional services and territory sales
Service Advisor - Toyota Division
Al-Futtaim Motors
Dubai, UAE
01.2020 - 01.2021
- Company Overview: Toyota - Dubai
- Greeted customers, documented vehicle issues, and scheduled repair work
- Coordinated with technicians to ensure accurate diagnosis and repair recommendations
- Provided repair estimates and secured customer approvals
- Maintained strong CSI scores through attentive communication and timely updates
- Assisted in managing warranty claims and ensured parts availability
- Toyota - Dubai
Education
Bachelor of Business Administration -
Memorial University of Newfoundland
St. John's, NL10-2024
Skills
- Automotive service advisory & appointment scheduling
- Customer service & satisfaction
- Technical communication with technicians & clients
- CDK or similar software familiarity
- Retail & service sales experience
- Conflict resolution & de-escalation
- Fast-paced multitasking & time management
- Clean driving record (Class 5 License)
Certification
- WHMIS Certified
- Valid Class 5 Driver's License
- Clean Driver's Abstract
- Record of Conduct available upon request
Timeline
Owner / Automotive Detailer
Automotivespa
01.2023 - Current
Sales & Service Representative
Seabourne Management Group
01.2023 - 01.2024
Sales Representative
Costco
01.2022 - 01.2025
Service Advisor - Toyota Division
Al-Futtaim Motors
01.2020 - 01.2021
Bachelor of Business Administration -
Memorial University of Newfoundland