Fahid Hundal
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Pita Land
02.2022 - Current
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Provided product information and recommendations to meet customer needs.
- Ensured customers were completed accurately
- Trained new staff on customer service protocols and company policies.
Station Attendant
Air Canada
06.2015 - 02.2022
- Drive and operate ramp-servicing vehicles and equipment.
- Marshal or tow aircraft to gate positions for passenger boarding
- Working within strict timelines in order to maintain on-time departures while ensuring safety at all times.
Customer Service Desk
Nike
09.2014 - 04.2016
- Resolving customer complaints, and problems
- Answering customer inquiries regarding Nike goods and services
- Helping shoppers locate items, organizing merchandise on the sales floor
- Applying discounts, processing payments, and ringing up sales on cash register
- Making payments over the phone
Sales Representative
Sunwave Home Comfort
01.2014 - 08.2014
- Communicating with customers, and managing customer relationships
- Organize daily log of appointments booked
- Closing deal, and ensuring correct measures taken till Product is sold
Customer Service Desk/Cashier
Wal-Mart
10.2010 - 05.2013
- Resolving customer complaints, and problems
- Applying discounts, processing payments, and ringing up sales on cash register
- Entering data on computer
- Responsible for answering questions about merchandise, store policies
- Ensure that merchandise is properly labeled and priced privileged
Education
High School Diploma -
Princess Margaret Secondary School
Degree - Criminology
Skills
- Able to demonstrate flexibility by approaching changes to work operations in a positive manner
- Organization and time management
- Can achieve expected results through successful prioritization and timely completion of tasks within time pressures
- Team Work/Leadership
- Well adapted to work with various types of individuals to achieve success while undertaking leadership as desired or required
- Captain of High School Senior Boys Volleyball and Basketball team
Additional Training/Attributes
- Obtained Transportation Canada Security Card – Purple RAIC Holder
- First Aid Level 1
- Security License
- Proficient in using Windows Operating System and Microsoft Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Pita Land
02.2022 - Current
Station Attendant
Air Canada
06.2015 - 02.2022
Customer Service Desk
Nike
09.2014 - 04.2016
Sales Representative
Sunwave Home Comfort
01.2014 - 08.2014
Customer Service Desk/Cashier
Wal-Mart
10.2010 - 05.2013
Degree - Criminology
High School Diploma -
Princess Margaret Secondary School