Summary

Overview

Work History

Education

Skills

Timeline

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Fahd Zafar

Ottawa,ON

Summary

Dynamic Business Development Consultant with a proven track record at FM Elite Intl. LLC, excelling in strategic guidance and project management. Cultivated strong client relationships, driving revenue growth while enhancing operational efficiency. Expertise in e-commerce and technical troubleshooting, complemented by a commitment to fostering a collaborative team culture.

Overview

years of professional experience

Work History

Business Dev Consultant & E-Com Spec (Remote)

FM Elite Intl. LLC

Ottawa

01.2025 - Current

Write and submit reports on industry trends, prompting managers to develop business plans.
Monitor operations and review records and metrics to understand company performance.
Evaluate existing systems and processes against industry best practices to enhance efficiency.
Determine consumer needs to provide products and services appealing to a larger market.
Assess departmental needs and delegate tasks to optimize overall production.
Foster a positive company culture that encourages teamwork, innovation, and excellence.
Conduct regular reviews of existing processes to identify areas of improvement.
Design and launch innovative products and services, ensuring they meet market needs and customer satisfaction.
Perform ongoing competitive analysis to inform strategic decisions and maintain competitive advantage.
Drive revenue by cultivating successful client relationships.
Secure initial funding through pitching to angel investors and venture capitalists, raising significant capital.
Recruit, hire, and train staff members to ensure that operational goals are met.
Execute on-time, under-budget project management to adhere to project road maps.
Collaborate with staff, board members, and officials to coordinate activities, resolve problems, and discuss issues.

IT Manager

North Star Ford Sales Group

Fort McMurray, AB

03.2014 - 03.2025

Brought in additional project personnel and resources to meet demands.
Produced status reports for customers and senior management.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Devised implementation plans, including cost-benefit and ROI analyses.
Updated project plans based on changing objectives, specifications and staff availability.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Maintained close connection with project personnel to quickly identify and resolve problems.
Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.

Business Development Manager

North Star Ford Sales Limited

Fort McMurray, AB

03.2014 - 02.2015

Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Maintained a database of existing customers and prospective leads.
Facilitated training and development programs for sales and business development teams.
Conducted market research and analysis to identify new business opportunities.
Enhanced sales volume through skilled support to both new and inactive customers.
Negotiated and closed high-value contracts with new and existing clients to increase market share.
Fostered long-term partnerships with key industry players to enhance market presence.
Drafted proposals for prospects in response to their requests for information.

Project Manager

Tridon Communications

Fort McMurray, AB

05.2010 - 03.2014

Coordinated complex contract administration, including defining project milestones and developing budget.
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Analyzed business needs and translated them into system requirements.
Mitigated work flow down time, accurately scheduling enterprise service installation completion.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Maintained vital business function throughout unexpected events and managed disaster recovery.
Brought projects in on-time and in accordance with budget and quality standards.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.

Senior System Software Engineer

Canada Post

Fort McMurray, AB

04.2008 - 04.2010

Defined technical integration strategy and developed integration plans
Planned, implemented and integrated updated system-oriented projects
Assisted in the development and implementation of quality assurance initiatives
Performed troubleshooting and resolution for company-wide technical issues
Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems
Optimized application process flow to improve performance
Examined on-site electrical systems and equipment to identify faults and devise design corrections
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
Evaluated software development project plans and recommended adjustments
Studied network security logs to identify and eliminate possible outside and internal threats
Developed and tested installation of company-wide servers for printing, file storage and applications
Assisted customers by providing exemplary helpdesk service and support
Spearheaded server infrastructure development, quality control, staging and production operations
Administered application stacks and executed performance tuning
Built and oversaw network infrastructure comprised of various virtual products
Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting
Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems
Identified departmental needs and made suggestions regarding technical direction

Network Administrator

Sitel St. Catharines, Ontario

St. Catharines, ON

05.2005 - 03.2008

Determined and alleviated hardware, software and network issues
Monitored system upgrades, which included patches, service packs, hot fixes and new configurations
Updated hardware and software upon availability and supervised the network to eliminate issues immediately
Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff
Analyzed requirements and implemented systems to deliver comprehensive system development life cycle solutions
Led cross-functional teams in systems integration projects
Administered application stacks and executed performance tuning
Provided status updates to those affected when issues came up
Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems
Assisted customers by providing exemplary helpdesk service and support
Defined technical integration strategy and developed Integration plans
Provided effective demonstrations of alarm systems so that customers understood how to use each feature
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Developed and implemented extensive LAN designs to connect up to 366 users on network.

Customer Service Specialist

Fortel

Lahore, Punjab

02.2001 - 10.2004

Assisted customers by answering questions, addressing concerns and providing current account information from Rhode Island, Connecticut, Arizona, New England, Louisiana and San Diego
Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Monitored customer accounts to track outstanding issues and implement new solutions.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Educated customers about products, pricing and policies to address and resolve issues.
Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules.
Managed processing, scheduling and execution of customer purchase orders.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.

Web Developer

WWF Pakistan

Lahore, Punjab

01.2000 - 12.2001

Developed the website, www.wwfpak.org
Designed visual and graphic images to use on multiple platforms.
Designed websites, portals and large-scale web applications for multiple clients.
Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
Implemented backup system to protect site from outages, data loss and data corruption.
Collaborated with product and engineering team members to define and develop new product concepts.
Reviewed project specifications and devised solutions for use across multiple websites.
Handled special web projects designated by senior developer and chief marketing officer.

Education

Bachelor of Science - Accounting

Brock University

St.Catharines

2006

Master of Science - Information Technology

Preston University

Punjab, Lahore

2002

Bachelor of Science - Arts

Quaid-i-Azam Campus

Lahore, Punjab

2000

Diploma in Computer Engineering - Information Technology

Beaconhouse National University Tarogil Campus

Lahore, Punjab

1996

Skills

Consulting & Strategic Guidance
Growth-Oriented Leadership
Project Management and Development
E-Commerce and Sales Management
Customer Service Excellence
Accounting and Financial Management
Business Development

Risk and Security Management
Network and IT Infrastructure Management
System and Application Support
Technical Troubleshooting and Diagnostics
Software and Server Expertise
Workforce Development and Training
Sales and Negotiation

Timeline

Business Dev Consultant & E-Com Spec (Remote)

FM Elite Intl. LLC

01.2025 - Current

IT Manager

North Star Ford Sales Group

03.2014 - 03.2025

Business Development Manager

North Star Ford Sales Limited

03.2014 - 02.2015

Project Manager

Tridon Communications

05.2010 - 03.2014

Senior System Software Engineer

Canada Post

04.2008 - 04.2010

Network Administrator

Sitel St. Catharines, Ontario

05.2005 - 03.2008

Customer Service Specialist

Fortel

02.2001 - 10.2004

Web Developer

WWF Pakistan

01.2000 - 12.2001

Bachelor of Science - Accounting

Brock University

Master of Science - Information Technology

Preston University

Bachelor of Science - Arts

Quaid-i-Azam Campus

Diploma in Computer Engineering - Information Technology

Beaconhouse National University Tarogil Campus

Work Availability

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.

Tony Robbins