Fahd Naqi

Operations and Compliance:

• Managed daily operations of two 10,000 sf store locations, ensuring adherence to healthcare regulations and organic food standards
• Optimised store budget to maximise profitability while maintaining high quality standards

Sales and Customer Relations:

• Achieved 14% annual sales growth through strategic customer experience initiatives and effective sales strategies
• Led cross-functional teams to enhance customer service, resulting in a 30% increase in positive feedback and customer loyalty
• Implemented data-driven marketing campaigns, increasing foot traffic by 20% and improving customer engagement
• Maintained and grew a successful customer loyalty program, increasing repeat business by 25%

Inventory and Supply Chain Management:

• Optimised inventory management with audit control systems, achieving 95% accuracy rate and reducing shrinkage
• Streamlined vendor negotiations, cutting supply costs by 12% and improving product margins

Team Development and Training:

• Recruited healthcare professionals and forged strategic partnerships, increasing customer traffic by over 60%
• Mentored and promoted 7 supervisors, fostering leadership skills and professional growth
• Conducted training programs that improved customer satisfaction scores by 40%

Community Engagement and Industry Participation:

• Launched impactful community outreach programs, boosting local engagement and store loyalty
• Actively participated in 50+ health and product-related trade shows, seminars, and webinars, enhancing industry knowledge and networking

Sales Analysis and Strategy:

• Analysed sales data to identify trends and optimise product placements, achieving a 10% increase in targeted sales

Vendor Relations and Account Management:

• Cultivated strong relationships with vendors, ensuring timely deliveries and prompt issue resolution to maintain uninterrupted supply chain operations
• Developed strategic partnerships with suppliers and distributors, enhancing product variety and availability, contributing to a 60% increase in customer traffic
• Collaborated closely with vendors to introduce exclusive product lines tailored to customer preferences, driving a 25% increase in sales of premium supplements

Compliance and Quality Assurance:

• Implemented vendor performance evaluation metrics based on delivery timeliness, product quality, and customer feedback, enhancing vendor accountability and service levels
• Conducted regular vendor review meetings to discuss performance metrics, identify improvement areas, and implement corrective actions to enhance supply chain efficiency

Operations:

• Led setup of a 20,000 sf distribution centre for retail and e-commerce, overseeing logistics, operations network, order fulfillment, and driving $400K in sales

Team Leadership:

• Directed a 15-member distribution support team, providing training on 10 standard operating procedures (SOPs) to ensure consistent customer service excellence

Inventory Management:

• Increased inventory from $150,000 to $400,000, boosting daily shipments from 20 to over 100 boxes by leveraging pricing negotiations and promotional incentives

Inventory Management Innovation:

• Developed a predictive inventory model, reducing stockouts and overstock by 30%, ensuring optimal product availability

Process Optimization:

• Implemented streamlined procedures, reducing error rates by 40% and cutting order processing time from 3 days to 1 day, enhancing operational efficiency significantly

Warehouse Optimization:

• Optimised warehouse layout, increasing storage efficiency by 25% and reducing retrieval time by 15%, improving operational throughput

Transportation Systems:

• Spearheaded the establishment of transportation systems to enhance efficient domestic and international shipments, optimizing distribution processes

Cross-Functional Initiative:

• Pioneered a cross-functional team initiative, reducing shipment delays by 35% and significantly enhancing customer satisfaction ratings

Vendor Partnerships:

• Cultivated relationships with 300 vendors, securing competitive discounts and enhancing inventory levels through strategic negotiations and collaborations

Quality Control:

• Implemented rigorous quality control standards, reducing product return rates by 10% and elevating overall customer experience

Role Summary: Led the comprehensive sourcing, procurement, and implementation of Healthy Planet's enterprise resource system (ERP). Managed vendor relations, negotiated contracts, and directed a team of IT Specialists for system migration

Key Achievements:

• Vendor Selection and Management: Led vendor selection for ERP system during company expansion, ensuring alignment with strategic objectives and budgetary constraints
• Cost Savings and Negotiation: Negotiated advantageous terms for training and system support, optimizing resource allocation and achieving significant cost savings
• Contract Development: Developed and implemented clear service level agreements (SLAs) and training agreements for a 2-year implementation period, ensuring accountability and performance standards
• Team Leadership and Oversight: Directed recruitment and supervised a team of 4 IT Specialists responsible for SKU input and validation during system migration, ensuring adherence to project timelines and quality standards