Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Fahad Shahid

Brampton,ON

Summary

Dynamic sales professional with a proven track record at Lexus, leading teams to exceed targets and enhance upselling strategies. Exceptional customer service and strong problem-solving skills drove an 18% increase in average revenue per unit. Proficient in CRM software, fostering collaboration and delivering results in high-pressure environments.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Sales Associate

Capital Dodge Chrysler Jeep
08.2023 - 12.2024
    • Consistently achieved monthly sales targets, averaging 14–16 units sold per month , with peak months reaching 18+ cars .
    • Specialized in upselling premium packages , extended warranties, and protection plans—contributing to an average gross profit uplift of 15–20% per deal .
    • Maintained a closing ratio of 25–30% , outperforming team averages by focusing on high-conversion strategies and building strong client rapport.
    • Recognized for delivering exceptional customer service and generating repeat business and referrals.
    • Experienced with CRM systems , prospecting, trade appraisals, and finance product presentations.

Sales Manager

Lexus
07.2019 - 02.2023
  • Led a high-performing sales team of 8–12 representatives , supporting them in closing deals through hands-on coaching, negotiation support, and tailored closing strategies.
  • Developed and executed monthly sales plans, resulting in the team achieving or exceeding sales targets 85% of the time , with an average of 120–150 units sold monthly across the team .
  • Collaborated closely with the sales team to boost upsell rates on extended warranties, accessories, and service packages—helping increase average revenue per unit (ARPU) by 18–22% .
  • Conducted over 30 interviews and was directly involved in recruiting and onboarding new sales representatives , ensuring top talent alignment with company culture and performance standards.
  • Held weekly performance reviews, set KPIs, and implemented strategic initiatives that consistently improved closing ratios and customer satisfaction scores.

Gym Instructor

Avengers Gym and Fitness
01.2017 - 06.2018
  • Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
  • Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
  • Utilized social media platforms effectively to promote upcoming classes or events while engaging with existing clientele.
  • Continually sought feedback from gym members regarding preferences or areas for improvement, incorporating suggestions into future class planning and development.

Education

MBA - Business Administration

Brickfeilds Asia College
Kuala Lumpur, Malaysia
02-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Upselling
  • Cold calling
  • CRM software proficiency

Accomplishments

  • Awarded “Employee of the Month” in 2024.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Malay
Full Professional
Indonesian
Full Professional

Timeline

Sales Associate

Capital Dodge Chrysler Jeep
08.2023 - 12.2024

Sales Manager

Lexus
07.2019 - 02.2023

Gym Instructor

Avengers Gym and Fitness
01.2017 - 06.2018

MBA - Business Administration

Brickfeilds Asia College

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Fahad Shahid