Fahad Mahmood Baig
Edmonton,Canada
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills in the field, and to build a responsible career by fully utilizing my training and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator (Virtual P/T)
360 Billing Technologies Ltd
10.2023 - 10.2024
- Managed patient inquiries through phone, email, and chat, providing timely, clear responses. Coordinate patient appointments, follow-ups, and reminders virtually.
- Informed patients about dental procedures, treatment plans, and aftercare, making sure they understand the process and the next steps.
- Assisted with the digital management of patient records, billing inquiries, insurance claims, and treatment plans, ensuring all documentation is accurate and up to date.
- Facilitated seamless communication between patients and dental care providers, ensuring treatment plans, payment options, and schedules are properly communicated and coordinated.
- Ensured patients feel supported and valued by providing a personalized and positive virtual experience, addressing their concerns, and escalating issues as necessary.
- Monitored patient progress post-treatment by conducting follow-up calls or messages to ensure compliance with care instructions, and satisfaction with the service.
- Assisted patients with navigating virtual consultations, online forms, clinic apps, or patient portals, troubleshooting any technical issues they may encounter.
Dentist
Dental Affairs
01.2018 - 10.2024
- Successfully managed and operated a thriving dental practice, overseeing all aspects of patient care and business operations.
- Built a patient-centered environment, prioritizing comfort, trust, and excellence in care delivery.
- Designed and executed individualized treatment plans tailored to patients' unique needs, ensuring high-quality outcomes with empathy and professionalism.
- Led and mentored a skilled dental team, fostering a positive workplace culture, and maintaining seamless daily operations.
- Ensured regulatory compliance with all healthcare standards, and implemented efficient workflows for optimal practice performance.
- Integrated advanced dental technologies to enhance diagnostic and treatment capabilities, improving patient care and satisfaction.
- Cultivated strong patient relationships, resulting in high satisfaction rates, and increased patient retention.
- Demonstrated effective business acumen by managing finances, inventory, and strategic growth initiatives.
Associate Dentist
Medicare trust hospital
01.2017 - 01.2018
- As an Associate Dentist with one year of experience in a trust hospital, I have developed key qualities that are essential for success in this demanding environment
- My tenure has honed my ability to work effectively within a collaborative healthcare team, ensuring seamless patient care
- Performed restorative procedures including fillings, crowns, bridges and root canals.
- Diagnosed oral diseases such as gingivitis and periodontal disease.
- Monitored patient progress through follow-up visits and adjustments of treatment plans.
- Prescribed medications for controlling pain or infection related to dental procedures.
- Performed surgical procedures in the mouth, such as extractions, implant placement or bone grafting.
- Participated in continuing education courses to stay abreast of new developments in dentistry.
- Supervised clinical staff members such as assistants, hygienists and lab technicians.
House Officer
The University of Lahore
01.2016 - 01.2017
- Performed oral examinations to evaluate dental health of patients and diagnose any existing or potential problems.
- Provided preventive dentistry treatments such as cleanings, sealants, topical fluoride applications, and nutritional counseling.
- Assisted in performing endodontic procedures such as root canals and pulp capping.
- Participated in fabrication and placement of complete dentures, partial dentures, removable appliances.
- Assisted in the preparation of materials for restorative procedures including amalgam and composite fillings, crowns, bridges and removable prosthodontics.
- Observed surgeries performed by dentist on patients to gain knowledge about surgical techniques used to treat teeth, gums, and related mouth structures.
- Instructed patients on proper oral hygiene techniques to maintain oral health.
- Assisted with patient management during office visits by taking medical histories, recording vital signs and other information required for patient records.
- Demonstrated proficiency in the use of dental instruments including handpieces, curettes, scalers, mirrors.
- Maintained sterilization protocols throughout the day utilizing autoclaves and sterilizers; monitored expiration dates on supplies used daily within each operatory room.
- Greeted patients upon arrival at clinic; provided a welcoming atmosphere.
Education
Professional Diploma - Advanced General Dentistry
Institute of Advanced Dental Study And Research
01-2018
Bachelor of Dental surgery -
University of Lahore
01.2015
Skills
- Dentrix ascend
- Revenue cycle management
- Claims processing
- Dental billing
- Denial management
- Revenue optimization
- Medical office experience
- Clinical staff leadership
- Health care management
- Customer service
- Team player
- Strong clinical skills
- Vital signs
- Caries assessment
- Implant knowledge
- Dental fillings
- Root canal treatment
- Dental surgery
- Endodontics
- Medical records
- Case management
- Human Resources
- Time management
- Budgeting
- Negotiation
- Hospital experience
- Microsoft excel
- Microsoft word
Certification
- Certification in Revenue Cycle Management in Healthcare (Getonto Inc.)
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
Patient Coordinator (Virtual P/T)
360 Billing Technologies Ltd
10.2023 - 10.2024
Dentist
Dental Affairs
01.2018 - 10.2024
Associate Dentist
Medicare trust hospital
01.2017 - 01.2018
House Officer
The University of Lahore
01.2016 - 01.2017
Professional Diploma - Advanced General Dentistry
Institute of Advanced Dental Study And Research
Bachelor of Dental surgery -
University of Lahore
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