FAHAD KHALAF
Ottawa,ON
Summary
Experienced Customer Service Representative with strong oral and written communication skills, active listening ability, and analytical problem-solving skills. Committed to improving customer experiences through service-oriented behaviors and a deep understanding of their desires. Demonstrated success in delivering personalized solutions to foster loyalty and surpass expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
COLDWELL BANKER REALTY
10.2021 - 09.2024
- Established a reputation for trustworthiness and professionalism, critical traits in real estate.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Built strong relationships with clients by understanding their needs, preferences, and concerns, providing personalized guidance throughout their buying journey. This skill directly supports Nike’s emphasis on making customers feel seen and understood.
- Consistently met and exceeded sales goals by applying effective sales techniques and understanding customer motivations. Leveraged persuasive communication and product knowledge to guide clients through their decisions, mirroring Nike’s focus on driving sales through knowledgeable support.
Payment Service Officer
EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA (ESDC)
08.2022 - 08.2023
- Maintained strict compliance with industry regulations, minimizing risk exposure for the organization.
- Conducted thorough audits of payment records to identify discrepancies and ensure proper documentation for future reference.
- Maintained a strong attendance record and upheld policies and standards, earning a reputation for integrity and dependability among supervisors and colleagues.
- Willing and able to work in a team environment and be a team player.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Process appropriate compensation when required
Administrative Assistant
MRK CONSULTANTS
04.2015 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed strong relationships with local businesses, securing preferred rates for guests at nearby establishments.
- Upheld company policies and procedures by providing high level of customer service.
Customer Service Agent
Desjardins Insurance
01.2018 - 12.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Bank Teller
Scotia Bank
05.2017 - 12.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Arts - Economics
Carleton University
02.2017
Bachelor of Arts - Psychology
Carleton University
12.2014
Skills
- Customer Service Excellence – Skilled in creating welcoming and personalized experiences, ensuring customer satisfaction in fast-paced retail and service environments
- Team Collaboration – Proven ability to work effectively within a team, supporting colleagues to achieve shared goals and maintain a positive work environment
- Adaptability and Multitasking – Experienced in managing diverse responsibilities and adjusting to changing priorities while maintaining efficiency and attention to detail
- Reliable and Professional – Committed to integrity, dependability, and upholding store policies, with strong attendance and punctuality
Languages
English
Arabic
Certification
- Certified standard first Aid & CPR & AED, City Of Ottawa - Valid until 2027
Education
Ottawa, ON,Ottawa, ON
Contact
Ottawa, Canada K2J 0K7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payment Service Officer
EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA (ESDC)
08.2022 - 08.2023
Licensed Real Estate Agent
COLDWELL BANKER REALTY
10.2021 - 09.2024
Customer Service Agent
Desjardins Insurance
01.2018 - 12.2018
Bank Teller
Scotia Bank
05.2017 - 12.2017
Administrative Assistant
MRK CONSULTANTS
04.2015 - 09.2021
Bachelor of Arts - Psychology
Carleton University
Bachelor of Arts - Economics
Carleton University
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