Summary
Overview
Work History
Education
Skills
Timeline
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Fahad Hassan

Mississauga,ON

Summary

Over 15 years of overall experience; 10 years of extensive experience working as a Senior Business Systems Analyst in the Healthcare, Pharmaceutical, Financial and Banking, Insurance (Governance, Risk, and Compliance GRC), Utilities, and Consumer Packaged Goods (CPG) domains.

· Acted as a Team lead and Scrum Master on a few projects, managed Business Analysts, planned tasks and activities, managed resources, scheduled meetings, captured meeting minutes, followed up on action items, escalated issues and assisted in issue resolution, tracked and reported project status to senior management and directors.

Overview

13
13
years of professional experience

Work History

07.2024 - 12.2024
  • Role: Scrum Master
  • Project Name: Payer ID
  • Acted as a Scrum Master for two teams, and conducted daily scrum meetings with geographically dispersed teams globally, in India, USA, and Canada
  • Swiftly navigated difficult situations and managed conflicting priorities successfully
  • Executed project activities and tasks, and supported UAT activities
  • Provided support in grooming activities and consistently changing program, project scope and team structures
  • Participated in Scrum of Scrum meetings to provide status updates and provided weekly status reports
  • Supported Scrum ceremonies such as Sprint Planning, Sprint Retrospective
  • Documented meeting minutes and managed multiple Jira boards.

08.2023 - 05.2024
  • Role: Scrum Master and Defect Manager
  • Project Name: Employer Upgrade Project/Employer Account Upgrade (EAU)
  • Further refined defect management process and management of the Defect Process.
  • Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
  • Provided daily test reports on SIT, UAT and BAT summaries to senior and executive management.
  • Ensuring all defects are entered correctly and controlled/managed as effectively as possible through their lifecycle.
  • Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.
  • Prepare and present the defect status to the Management team on a regular basis.
  • Supported SIT, UAT, & BAT activities – defect management, defect tracking, defect facilitation, and CR documentation and delivery.
  • Worked closely with the business, cross functional teams which were dispersed globally, Internal module leads, and with external (third-party vendors) to track, manage, report and facilitate SIT, UAT, & BAT activities.

04.2022 - 02.2023
  • Role: Scrum Master, and Test Coordinator/Manager
  • Project Name: Metricstream – GRC Tool – Danube Upgrade Release
  • Successfully delivered and went live with Danube Upgrade Release
  • Facilitated Requirement gathering sessions, creation of user stories, analyzed requirements into user stories and workflow/process flow diagrams
  • Acted as a Scrum Master conducted daily stand-up calls, Issues/defect Triage calls, Sprint Planning, Sprint Retrospective, Vendor management, documented meeting minutes and managed multiple Jira boards.
  • Swiftly navigated difficult situations and managed conflicting priorities successfully
  • Executed project activities and tasks, managed testing cycles, closely monitored and tracked project milestones and deliverables, and identified risks early
  • Supported UAT activities – defect management, defect tracking, defect facilitation, and CR documentation and delivery
  • Provide weekly test summaries to senior and executive management
  • Worked closely with the business, cross functional teams which were dispersed globally, Internal module leads, and with external (third-party vendors) to track, manage, report and facilitate UAT activities
  • Identified and documented business and functional requirements and change requests (CR) on as needed basis as requirements evolved during UAT phase
  • Documented Test Summary Report document, Transition to Production T2P document (mandatory documents required for go-live), and updates to Non-Functional Requirements and gained approvals from all stakeholders, and project sponsors

04.2022 - 02.2023
  • Role: Sr. Business Systems Analyst, Scrum Master, and a Testing Coordinator
  • Project Name: Internal Audit Module including Compliance Implementation – GRC Tool – Metricstream
  • Successfully delivered Internal Audit Module implementation and went live.
  • Facilitated Requirement gathering sessions with internal and external stakeholders.
  • Created user stories, analyzed requirements into user stories and workflow/process flow diagrams
  • Quickly adapted the delivery methodology change mid-stream, as the project switched from Waterfall methodology to Scrum Methodology
  • Executed project activities and tasks, managed testing cycles, closely monitored and tracked project milestones and deliverables, and identified risks early
  • Supported UAT activities – defect management, defect tracking, defect facilitation, and CR documentation and delivery
  • Provide weekly test summaries to senior and executive management
  • Worked closely with the business, and with external (third-party vendors) which were dispersed globally in India, Ireland, teams located in multiple time zones in USA & Canada
  • Coordinated and supported cross functional teams, Internal module leads, and to track, manage, report and facilitate UAT activities
  • Identified and documented business and functional requirements and change requests (CR) on as needed basis as requirements evolved during UAT phase
  • Assisted and documented Test Summary Report document, Transition to Production T2P document (mandatory documents required for go-live), and updates to Non-Functional Requirements and gained approvals from all stakeholders, and project sponsors

08.2021 - 03.2022
  • Role: Sr. Business Systems Analyst
  • Project Name: Field Data Capture
  • Facilitated Requirement gathering sessions, creation of user stories, analyzed requirements into user stories and workflow/process flow diagrams
  • Worked closely with the business, cross functional teams, internal and external (third-party vendors) to identify the business and functional requirements, and workflows
  • Assisted with Request for Information (RFI), Request for proposal (RFP)/Request for Quotation
  • Defined test cases, test scenarios, expected test results, and assisted with user acceptance testing
  • Coordinated with cross functional teams and multiple stakeholders throughout the project life cycle with challenges, expectations, timeline, deliverables, and statuses

04.2020 - 09.2021
  • Role: Sr. Business Systems Analyst & Project Manager
  • Project Name: Unify Program – Release R1C, Rel. 2 and Rel. 3
  • Worked closely with the business, cross functional teams, downstream and upstream applications, to assist with planning and forecasting. The client recognized and appreciated our team’s dedication, partnership, and commitment in achieving R1C release.
  • Over 6,000 users were migrated from the legacy systems: Oracle R12, SAP & Maximo, to Oracle Cloud for Finance and Supply Chain and IBM Maximo for Asset and Work Management.
  • Assisted multiple boundary systems in identifying gaps, integration requirements, consolidated and documented scheduling requirements by each work stream
  • Communicated and gained alignment with boundary systems, cross functional teams and multiple stakeholders with challenges, expectations, outcomes, and statuses

11.2018 - 10.2019
  • Role: Tableau Reporting Analyst/Business Analyst
  • Project Name: US Project & Tableau (Reporting) Analyst within Data Office
  • Performed business, functional and detailed analysis at the data requirements level, identified data rules and data dimensional rules, and how the requirements address and trace to User Interface in Tableau
  • Worked closely with the business, ETL Team, and Tableau developers to collaborate on report designs, data visualizations and analytics within Tableau, including Tableau standard dashboards, and custom dashboards for US Data Governance teams, US Finance, US AML, US Liquidity, US Credit Risk, US Sanctions teams and exposure to sub-ledger reporting
  • Built dashboards POCs (Proof of concepts) and other reporting/tracking mechanisms to provide visibility to key stakeholders by working collaboratively with cross functional teams within data staging – Data Office
  • Defined and documented key performance measures/Indicators (KPI), pursuing multiple data sources and analyzing outputs, and supporting broader program management efforts
  • Worked with performance dashboards, scorecards, metrics to identify KPIs, Bar Graphs, Scatter plots, Pie Charts, Heat Maps and various visualizations according to business stake holder requirements and needs
  • Adhered to Ad-Hoc or on demand reporting requests for Tableau and managed multiple priorities
  • Ability to work and manage multiple work streams, and multiple domains
  • Provided recommendations on visual designs, dashboards with drill down capabilities, refined filtering capabilities, and data slicing/dicing
  • Performed Business Acceptance Testing (BAT) and UAT to ensure that the solution meets the requirements and maintain quality
  • Performed data profiling to identify multi-dimensional data rules, and logic to support the business, functional, technical and data requirements
  • Excellent verbal, written and presentation skills with keen attention to detail. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to various organizational levels, capable of summarizing and communicating key financial information and business strategy information
  • Automated manual reports into Tableau dashboards to gain efficiencies and elicited requirements from historical reports
  • Understood business problems and opportunities in the context of requirements and provided solutions to achieve reporting goals

03.2018 - 07.2018
  • Role: Sr. Business Systems Analyst
  • Project Name: EnMAR Replacement
  • Served in multiple roles as a Sr. Business Systems Analyst, and Project Coordinator
  • Performed process analysis, recommended process improvements/process re-engineering
  • Identified the impacts from scope changes and change requests (CR) on proposed solution. This includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof-of-concept (POC)
  • Analyzed business/technical problems for business partners identify solution options for the given problem.
  • Worked closely with development, testing and Business Objects Reporting team(s) to ensure successful delivery of the proposed solution and utilized CMS for team collaboration.
  • Conducted User Interface analysis and provided recommendations on solution requirements, also utilized this practice as a requirements elicitation technique
  • Captured high level business requirements, functional requirements and business and system rules for cross accumulation
  • Documented workflow changes, and identified current state and future state differences

10.2016 - 11.2017
  • Role: Sr. Business Analyst
  • Project Name: Role Player Project – TouchPoint Sales and Services (TPSS)

02.2013 - 08.2014
  • Role: Senior Business Systems Analyst (Employee)
  • Project Name: Obama Care Initiative
  • Captured high level business requirements, functional requirements and business and system rules for cross accumulation
  • Documented workflow changes, and identified current state and future state differences
  • Completed source to target mapping

03.2012 - 02.2013
  • Role: Team Lead/Business Analyst (contractor)
  • Project Name: Multi-Factor Authentication – CSA
  • Captured high level business requirements and functional requirements
  • Documented workflow changes, and identified current state and future state differences
  • Uploaded the requirements in the HP Application Lifecycle Management for requirements traceability purposes.
  • Supported Request for Information (RFI), Request for Proposal (RFP) and Request for Quotation (RFQ) for multiple clients and compared and evaluated multiple options and provided recommendations

  • Role: Sr. Business Systems Analyst
  • Project Name: Mobile Meter Reading Application (MMR)
  • Served in multiple roles as a Sr. Business Systems Analyst, and Project Coordinator
  • Performed process analysis, recommended process improvements/process re-engineering
  • Identified the impacts from scope changes and change requests (CR) on proposed solution. This includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof-of-concept (POC)
  • Analyzed business/technical problems for business partners identify solution options for the given problem.
  • Worked closely with development, testing and Business Objects Reporting team(s) to ensure successful delivery of the proposed solution and utilized CMS for team collaboration.
  • Conducted User Interface analysis and provided recommendations on solution requirements, also utilized this practice as a requirements elicitation technique
  • Captured high level business requirements, functional requirements and business and system rules for cross accumulation
  • Documented workflow changes, and identified current state and future state differences

  • Role: Sr. Business Systems Analyst
  • Project Name: GPS for Network Operations
  • Performed process analysis, recommended process improvements/process re-engineering
  • Identified the impacts from scope changes and change requests (CR) on proposed solution. This includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof-of-concept (POC)
  • Analyzed business/technical problems for business partners identify solution options for the given problem.
  • Worked closely with development, testing and Business Objects Reporting team(s) to ensure successful delivery of the proposed solution and utilized CMS for team collaboration.
  • Conducted User Interface analysis and provided recommendations on solution requirements, also utilized this practice as a requirements elicitation technique
  • Captured high level business requirements, functional requirements and business and system rules for cross accumulation
  • Documented workflow changes, and identified current state and future state differences

  • Project Name: Enterprise Collections Program (ECP 360)

  • Project Name: Special Risk Operations (SRO) Sunset Project

  • Project Name: Enterprise Customer Relationship Management (eCRM) – CSA

Education

Agile Scrum Master Certification -

08.2016

Six Sigma White Belt -

08.2016

IBM Certified Professional Rational Unified Process -

06.2007

Centennial College of Advanced Technology
09.2005

Skills

Business and functional requirements analysis

GAP analysis and traceability

Process flow and modeling

User interface recommendations

Requirements gathering techniques

Software development lifecycle involvement

Rational Suite proficiency

Mainframe and CMS experience

Financial crimes project exposure

Effective communication and mediation

Business requirements translation

Project management and vendor coordination

Documentation of specifications and mappings

Timeline

07.2024 - 12.2024

08.2023 - 05.2024

04.2022 - 02.2023

04.2022 - 02.2023

08.2021 - 03.2022

04.2020 - 09.2021

11.2018 - 10.2019

03.2018 - 07.2018

10.2016 - 11.2017

02.2013 - 08.2014

03.2012 - 02.2013

Agile Scrum Master Certification -

Six Sigma White Belt -

IBM Certified Professional Rational Unified Process -

Centennial College of Advanced Technology

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Fahad Hassan