Fahad Abdullah
Dartmouth,NS
Summary
Dedicated professional with strong customer service and communication skills. Experienced in managing client relations and appointment scheduling, eager to enhance guest experiences in a dynamic environment.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Restaurant Waiter
360 The Restaurant
Toronto, Ontario
06.2024 - Current
- Provided excellent customer service during dining experiences.
- Assisted in menu recommendations based on customer preferences.
- Resolved customer complaints in a polite manner according to company policy.
Receptionist/Concierge
Chartwell Retirement Residences
Toronto, ON
10.2023 - Current
- Managed multi-line phone system, routing calls efficiently to staff members.
- Scheduled appointments and maintained calendars for office personnel.
- Assisted in coordinating office events and meetings as needed.
Host
360 The Restaurant
Toronto, ON
04.2023 - 05.2024
- Greeted and seated guests promptly upon arrival.
- Assisted servers by communicating guest needs effectively.
- Provided excellent customer service by anticipating customer needs.
Host
The Rivoli
Toronto, Ontario
09.2022 - 03.2023
- Welcomed guests and provided exceptional customer service throughout their visit.
- Managed reservations and seating arrangements to optimize guest flow.
- Assisted guests with inquiries, ensuring prompt and accurate responses.
Education
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
North York12-2023
Skills
- Customer service
- Expert in Building Link
- Event coordination
- Customer relationship management
- Effective communication
- Speaks three languages
- Team player mentality
- Concierge software proficiency
- Client relations
- Appointment scheduling
- Proficient in Microsoft Office Suite
- Hospitality service expertise
Certification
First Aid & CPR/AED level C
Timeline
Restaurant Waiter
360 The Restaurant
06.2024 - Current
Receptionist/Concierge
Chartwell Retirement Residences
10.2023 - Current
Host
360 The Restaurant
04.2023 - 05.2024
Host
The Rivoli
09.2022 - 03.2023
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology