EBENEZER OTOO
Brampton,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
General Labourer - Order Picker and Packer
Just In Time Employment (IMPACT CANADA INC)
11.2023 - 05.2024
- Labeling, Picking and Packing customer orders.
- Bolstered team morale with positive attitude and willingness to help others when needed.
- Upheld company reputation for quality workmanship through dedication to best practices within laborer role.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Improved worksite efficiency by maintaining clean and organized work areas.
General Labourer - Order Picker and Packer
Synergie Hunt (DHL HOLT)
11.2023 - 12.2023
- Picking and Packing customer orders.
- Performed general housekeeping and cleaning tasks.
Grocery Clerk (Part time)
United Staffing Services (Organic Garage, Oakville)
08.2023 - 09.2023
- Unload grocery deliveries, stock or fill grocery shelves and general labour.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Promoted positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
Janitor
Tennis Canada
07.2023 - 08.2023
- Cleaning of Sobeys Stadium and its environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
General Labourer
United Staffing (GFL Environmental Corporate Inc.)
07.2023 - 08.2023
- Presorting through recyclable items.
- Increased productivity with effective communication and collaboration among team members.
Package Handler- Warehouse Clerk
Equation Staffing (Intelcom)
08.2023 - 12.2023
- Sorting of parcels
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Aided in maintaining warehouse cleanliness, ensuring organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Contributed to increased productivity by working effectively in high-pressure situations.
General Labourer - Warehouse
Ready Staffing Solutions (ATS Health Care)
10.2023 - 11.2023
- Packing and Sorting of goods
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Retail Supervisor
Huawei Technologies (Gh) Ltd, Accra
09.2015 - 12.2022
- Working closely with sales management team to initiate marketing strategies to support sales objectives of department
- Identifying and maximizing revenue from existing and potential clients
- Maintaining high levels of product and customer knowledge
- Providing regular and accurate sell out updates to senior managers
- Monitoring and feed-backing competitor activities.
Hub Manager (National Service Personnel)
Huawei Technologies (Gh) Ltd, Accra
10.2014 - 08.2015
- Trained shop attendants on company products
- Promoted and sold products to existing and prospective customers
- Maintained and developed positive business and customer relationships
- Provided regular and accurate sell out updates to senior managers
- Monitored and provided feedback of competitor activities.
Assistant Customer Care Officer
Silbanc Micro-finance Ltd., Accra
06.2012 - 08.2012
- Answered customer enquire via phone and in person
- Handled customer complaints
- Presented recommendations to managers to improve customer experience
- Developing customer rapport
- Create and maintain reports on customer interactions.
Instructor
Lilliput Preparatory School, Accra
ACCRA, GREATER ACCRA REGION
05.2009 - 07.2011
- Planned and prepared lessons
- Researched and implemented new teaching techniques
- Provided students with relevant projects to support learning process
- Recording student performances
- Set assessments and oversaw examinations
- Provided students with feedback on their overall performance and engaged them in extra curricula activities to support their academic growth.
Education
Higher National Diploma - Marketing
Accra Technical University
GREATER ACCRA REGION, GHANA10.2014
W.A.E.C.C.E - General Arts
Kumasi High School
ASHANTI REGION, GHANA05.2009
Skills
- Meticulous attention to details to support information gathering that influenced managerial reporting and decisions
- Excellent interpersonal and communication skills acquired by regular interactions with both internal and external stakeholders
- Exceptional service delivery using multitask abilities to meet tight timeline with keen focus on results
- Superior supervisory abilities acquired through regular training and development
- Extensive retail sales experience with proven records of efficient adaption of marketing strategies to lead all aspects of retail operations to meet and exceed critical sales targets
- Strong proficiency in Microsoft Word, Excel, PowerPoint and Outlook
- Highly skilled in responding to clients queries and employee conflicts
- 5 years Retail experience in tech industry
- Time Management
- Analytical Thinking
Languages
English
Full Professional
Timeline
General Labourer - Order Picker and Packer
Just In Time Employment (IMPACT CANADA INC)
11.2023 - 05.2024
General Labourer - Order Picker and Packer
Synergie Hunt (DHL HOLT)
11.2023 - 12.2023
General Labourer - Warehouse
Ready Staffing Solutions (ATS Health Care)
10.2023 - 11.2023
Grocery Clerk (Part time)
United Staffing Services (Organic Garage, Oakville)
08.2023 - 09.2023
Package Handler- Warehouse Clerk
Equation Staffing (Intelcom)
08.2023 - 12.2023
Janitor
Tennis Canada
07.2023 - 08.2023
General Labourer
United Staffing (GFL Environmental Corporate Inc.)
07.2023 - 08.2023
Retail Supervisor
Huawei Technologies (Gh) Ltd, Accra
09.2015 - 12.2022
Hub Manager (National Service Personnel)
Huawei Technologies (Gh) Ltd, Accra
10.2014 - 08.2015
Assistant Customer Care Officer
Silbanc Micro-finance Ltd., Accra
06.2012 - 08.2012
Instructor
Lilliput Preparatory School, Accra
05.2009 - 07.2011
Higher National Diploma - Marketing
Accra Technical University
W.A.E.C.C.E - General Arts
Kumasi High School
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