Faezeh Shahraki
Saint Constant,Canada
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operation associate manager
SSENSE
06.2022 - Current
- Managed a team of 60 associates, developing and implementing strategies to increase productivity and efficiency
- Conducted regular performance reviews to track progress and provide feedback on job performance
- Collaborated with other departments to develop initiatives that improved operational processes
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Handled employee discipline and termination according to company policies
- Managed daily operations of the Inbound department, including scheduling staff, assigning tasks, and overseeing receiving and returns processes
- Analyzed data to identify areas for improvement in operations and customer service.
Senior Coordinator- Inbound
SSENSE
01.2022 - 06.2022
- Coordinated cross-functional teams of up to 30 people, displaying leadership capabilities
- Drafted reports summarizing key performance metrics on a regular basis
- Performed data entry for various departments to facilitate timely decision-making processes
- Handled administrative tasks for team members, helping projects run smoothly
- Audit processes, performing analysis for process improvement
- Working closely with operation associate manager on daily workflow planning.
Coordinator-Inbound
SSENSE
04.2021 - 01.2022
- Served as a liaison between suppliers and internal teams to resolve issues quickly
- Evaluated vendor performance based on quality standards set by the company
- Trained team members on proper procedures for receiving shipments from vendors
- Coordinated with other departments such as sales, accounts payable and receivable, purchasing and warehouse staff to ensure smooth operations flow
- Identified opportunities for cost savings through improved operational efficiencies
- Utilized data management software to track orders and shipments
- Developed and implemented strategies to ensure efficient inbound operations and processes.
Fulfillment Problem Solver
SSENSE
04.2019 - 04.2021
- Collaborated with cross-functional teams to ensure efficient operations of inventory systems
- Conducted regular audits of warehouse processes and facilities to assess safety standards
- Worked closely with merchandise coordinators to resolve shipments problems.
Warehouse Associate
SSENSE
10.2018 - 04.2019
- Adhered to company policies for safe storage of goods in the warehouse facility
- Tracked inventory movements using computerized tracking systems
- Ensured quality control standards were met during receiving process
- Maintained accurate records of all incoming and outgoing shipments
- Input product information and quantities into warehouse databases.
Team Leader
Soode sport club
02.2015 - 08.2018
- Assisted in the recruitment and onboarding of new team members
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Conducted performance reviews to measure employee growth and skills
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
- Mentored junior staff by providing advice on how to handle challenging situations effectively
- Addressed customer questions and recommended appropriate services to increase satisfaction
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
Swimming Instructor
Soodeh sport club
09.2013 - 02.2015
- Encouraged swimmers to work hard in order to achieve their personal bests in competitive events
- Collaborated with other instructors and coaches within the program to coordinate practices and activities
- Managed a diverse group of students while keeping them focused on the task at hand
- Acted immediately and appropriately to secure safety of patrons in event of emergency
- Developed and implemented individualized swim lesson plans for students of all ages and abilities.
Education
Bachelor of Science (B.S.) - Physical education and sport sciences
University Of Tehran
Tehran, Iran06.2013
Skills
- Staff Management
- Departmental Management
- Business Planning
- Customer Service
- Managing Terminations
- Operations Management
Certification
- Lean Six Sigma - White Belt
- ICDL 2
Languages
English
French
Timeline
Operation associate manager
SSENSE
06.2022 - Current
Senior Coordinator- Inbound
SSENSE
01.2022 - 06.2022
Coordinator-Inbound
SSENSE
04.2021 - 01.2022
Fulfillment Problem Solver
SSENSE
04.2019 - 04.2021
Warehouse Associate
SSENSE
10.2018 - 04.2019
Team Leader
Soode sport club
02.2015 - 08.2018
Swimming Instructor
Soodeh sport club
09.2013 - 02.2015
Bachelor of Science (B.S.) - Physical education and sport sciences
University Of Tehran
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