Certification
Hi, I’m
Faezahbanu Diwan
IT support Technician
Oshawa,ON
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support technician position. Ready to help team achieve company goals.
Overview
1
Education
Durham CollegeOshawa, ON
Diploma in Computer Systems Technician from Computer Systems
04.2023
University Overview
- 7.90 GPA
- Minor in Python, Powershell
- Major in Cisco CCNA routers and devices, Network Administration
Gujarat Technical UniversityGujarat
Bachelor's in Information Technology from Information Technology
04.2022
University Overview
- GPA 8.20
- Minor in Computer Networks
- Major in OOP, SQL, Operating System
Skills
- Critical thinker
- Microsoft Office expertise
- Strong interpersonal skills
- Excellent communication skills
- Software troubleshooting
- Proficient with SQL
- Python Programming
- HTML, CSS, PHP
- Cisco CCNA
Work History
E-tech Global ServicesGandhinagar, Gujarat
Help Desk Technician
04.2021 - 09.2021
Job overview
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Certification
- Google IT Support, Goggle - 2023
- Learned to use various operating systems, command-line interface and Binary code
- Learned how to provide end-to-end customer support while getting in-dept knowledge of troubleshooting skills.
Timeline
Help Desk Technician
E-tech Global Services
04.2021 - 09.2021
Durham College
Diploma in Computer Systems Technician from Computer Systems
Gujarat Technical University
Bachelor's in Information Technology from Information Technology
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