Fady Morkos
Chambly,Canada
Summary
Dynamic supply chain professional with a proven track record at Ryder System, Inc., excelling in global procurement and supplier relationship management. Leveraged SAP expertise and critical thinking to enhance supply chain optimization, achieving a notable increase in efficiency. Skilled in fostering robust supplier partnerships and driving strategic improvements.
Results-driven professional with expertise in transportation management and advanced proficiency in Genesis, NAV, SAP, Office 365, Microsoft Dynamics AX, Salesforce, IEX, and Power BI. Proven ability to optimize operational processes and enhance data analysis for improved decision-making. Recognized for driving efficiency improvements that lead to significant cost reductions. Career objectives include leveraging technology to streamline logistics operations further.
Overview
19
19
years of professional experience
Work History
Procurement Planner
Bronswerk Group
07.2024 - 01.2025
- Control projects KPI’s and maintain them
- Analyze, focus and improve key strategic suppliers with poor KPIs
- Report any risk of various impacts to Procurement and Projects
- Contribute and lead actions to improve on-time internal or external delivery process
- Creating Manufacturing plans with suppliers for the long lead items and following up on it
- Confirm supplier's understanding of project deliverables
- Confirm supplier's inputs or deliverables are received on-time (e.g
- Technical offers, commercial offers, all kinds of documentations requested by Bronswerk)
- Verify and ensure that supplier's inputs match project requirements (e.g
- Order Acknowledgements etc.)
- Follow-up with suppliers on any kind of deliverables
DRP Planner
Ryder System, Inc.
04.2022 - 03.2024
- Multi-category planner responsible for Inventory management and replenishment of finished goods for stock distribution and deployment between the US hubs and 5 Canadian Distribution Centers for Imperial Tobacco Canada
- Managing Distribution requirements, Sales & SCM KPI’S - Sales Forecast Accuracy, Long Term Aging and SKU Obsolescence
Transport Analyst
Ryder System, Inc.
01.2020 - 04.2022
- Working within the Logistic / Planning Department of Ryder’s client, BAT Canada (formerly Imperial Tobacco)
- Monitor daily air shipments from Mexico and ocean shipments from BAT’s suppliers and plants and all shipments coming from the producing plant in Mexico to FTZ hubs in the USA and then to the DCs throughout Canada
- Take care of booking appointments with the Ryder team and other carriers
- Manage several reports required by the Customs Broker in order to finalize export customs clearance of shipments
- Create analysis reports with different KPI indicators (ex: transit time) identifying issues and taking corrective actions if necessary
- Taking daily solutions to frequent transport issues (export customs clearance, bonds, missing paperwork, wrong addresses, etc.) or that are related to procurement needs (trailers switch, special deliveries, etc.)
Shipping Management Coordinator
Ryder System, Inc.
05.2017 - 12.2019
- Good communication skills and the ability to quickly and expertly solve unknown and confusing situations
- Acting as a middle-person between the supplier, trucking carrier and goods receiver, by answering incoming phone calls, emails, questions and requests
- Communicate effectively with carriers through the entire process, from pickup to delivery, while working quickly to decode problems that develop on a shipment
- Build and maintain relationships with carriers by utilizing strong customer service and interpersonal skills
- Accurately enter and maintain up-to-date information in our state of the art systems on a continuous basis, allowing for real time tracking of our customers freight
- Check calls to drivers to confirm that our dedicated carriers are meeting time commitments
Dangerous Goods Regulations Specialist
International Air Transport Association (IATA)
09.2016 - 12.2016
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Ocean Associates
Delmar International Inc.
Montréal, Canada
03.2016 - 07.2016
- Reporting to the Ocean Manager
- Responsible for monitoring international cargo from origin to its final destination
- Interact daily with service providers and clients
- Uphold the responsibility for manifests
- Monitoring customs clearance and delivery instructions
- Responsible for ensuring that all accounting/billing activity for your portfolio of clients is processed and kept up to date
- Ensure that all deadlines are met in order to provide outstanding service to Delmar’s clients
Account Manager
PCM
Montréal, Canada
06.2014 - 01.2016
- Utilize proven sales methods to prospect and identify new clients
- Build a book of business through outbound phone sales
- Greet Customer and show them electrical items as per their needs and describing features and benefits of products to customers
- Communicate PCM's value proposition to key decision makers within the client organization
- Develop, maintain, and leverage strong relationships with OEM partners and distributors including Apple, Microsoft, Cisco, HP, Dell and others
- Manage time effectively to achieve daily sales goals and metrics
- Plan daily and weekly activities in order to achieve sales goals and metrics
- Prepare quotes and bids as necessary
Workforce Management Coordinator
Atelka
Montréal, Canada
09.2011 - 05.2014
- Ensure the lookout in real time of call center queues, in order to achieve the objectives of quality of service and agent’s productivity through multiple applications such as IEX
- Identify the required staffing level and define the availability of agents
- Make the required changes to agent’s schedule and plan offline activities accordingly (training, coaching, etc.)
- Collaborate and communicate effectively with all levels of the Organization
- Respond to requests from internal clients (telephone, mails and other correspondences)
Supply Chain Coordinator
PTC Food & herbs
Brossard, Canada
03.2010 - 08.2011
- Drive freight cost analysis to identify opportunities on mode / distribution shifts and recommend improvements
- Work with internal partners (Planning, Network Optimization, Procurement, and Sales) to determine optimal mode distribution and provide the required support to the mills for implementation and execution
- Monitor Optimal Mode execution and identify opportunities for freight reductions
- Provide operational support to mills, Customer Service and Sales as required
- Develop strategies for dealing with contingencies, emergencies and special situations
- Improve the network by creating synergies to optimize and reduce costs, in collaboration with internal and external partners proactively
Logistics and Supply Chain Coordinator
Port Said International Company and logistics
, Egypt
09.2005 - 09.2009
Internship
Egypt Airport
Egypt
01.2006 - 01.2006
Education
Master Studies - Supply Chain Management &Logistics & Marketing
McGill University
Montreal01.2014
Bachelor degree - maritime transport and logistics
Arab Academy for Science, Technology and Maritime Transport
Egypt01.2009
Skills
- E-procurement systems
- Cost analysis
- Global procurement
- Category management
- Supplier relationship management
- SAP experience
- Demand forecasting
- Supply and demand requirements
- Microsoft Excel
- Supplier performance tracking
- Supply chain optimization
- Transportation management
- Demand planning
- Highly skilled in Excel
- Warehouse management
- KPI analysis
- Workflow Analysis
- Critical thinking
- Root-cause analysis
- Time management
References
Available upon request
Languages
- French
- English
- Arabic
Affiliations
- Ping pong
- football
- Going to the Gym
Languages
Arabic
Native/ Bilingual
English
Full Professional
French
Professional
Timeline
Procurement Planner
Bronswerk Group
07.2024 - 01.2025
DRP Planner
Ryder System, Inc.
04.2022 - 03.2024
Transport Analyst
Ryder System, Inc.
01.2020 - 04.2022
Shipping Management Coordinator
Ryder System, Inc.
05.2017 - 12.2019
Dangerous Goods Regulations Specialist
International Air Transport Association (IATA)
09.2016 - 12.2016
Ocean Associates
Delmar International Inc.
03.2016 - 07.2016
Account Manager
PCM
06.2014 - 01.2016
Workforce Management Coordinator
Atelka
09.2011 - 05.2014
Supply Chain Coordinator
PTC Food & herbs
03.2010 - 08.2011
Internship
Egypt Airport
01.2006 - 01.2006
Logistics and Supply Chain Coordinator
Port Said International Company and logistics
09.2005 - 09.2009
Master Studies - Supply Chain Management &Logistics & Marketing
McGill University
Bachelor degree - maritime transport and logistics
Arab Academy for Science, Technology and Maritime Transport
Similar Profiles
Shauna HollahanShauna Hollahan
Installation Lead Hand at Bronswerk Onboard Climate EngineeringInstallation Lead Hand at Bronswerk Onboard Climate Engineering
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
ALEXANDER JONESALEXANDER JONES
Marketing Manager at Executive Table Group / Executive Hotel GroupMarketing Manager at Executive Table Group / Executive Hotel Group
Ewaz Ali HaidariEwaz Ali Haidari
Manager at Breakfast Restaurant, Allo Mon Coco- Breakfast RestaurantManager at Breakfast Restaurant, Allo Mon Coco- Breakfast Restaurant
Valérie CherrierValérie Cherrier
Clinic Operations Coordinator at TELUS HealthClinic Operations Coordinator at TELUS Health