Fady Masood
KITCHENER,Ontario
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency remains critical. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Cashier
Shoppers Drug Mart
KITCHENER, Ontario
03.2024 - 08.2024
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
Pharmacy Assistant
Ottawa South Compounding Pharmacy
KITCHENER, Ontario
03.2023 - 03.2023
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Prepared labels for prescriptions and dispensed medications to patients.
Pharmacy Assistant
Country Hills Pharmasave
KITCHENER, Ontario
07.2022 - 07.2022
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Helped pharmacy staff prepare medications and fill orders.
- Prepared medication labels with item name and quantity.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Prepared labels for prescriptions and dispensed medications to patients.
Restaurant Busser
Kinkaku Izakaya/Jinzakaya
Kitchener, Ontario
11.2021 - 06.2022
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Transported filled bus tubs to kitchen dishwashing area.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
Education
BBA - Undergraduate
Wilfrid Laurier University
Waterloo, ON09-2028
High School Diploma -
École Secondaire Catholique Père-René-De-Galinée
Cambridge, ON06-2024
Skills
- Customer service
- Inventory management
- Cash handling
- Pharmacy operations
- Regulatory compliance
- Team collaboration
- Problem solving
- Clear communication
- Sales techniques
- Refund handling
- Cash management
- Teamwork
- Patience and empathy
- Professionalism
- Cooperative attitude
Languages
English
Native/ Bilingual
French
Professional
Arabic
Full Professional
References
References available upon request.
Timeline
Cashier
Shoppers Drug Mart
03.2024 - 08.2024
Pharmacy Assistant
Ottawa South Compounding Pharmacy
03.2023 - 03.2023
Pharmacy Assistant
Country Hills Pharmasave
07.2022 - 07.2022
Restaurant Busser
Kinkaku Izakaya/Jinzakaya
11.2021 - 06.2022
BBA - Undergraduate
Wilfrid Laurier University
High School Diploma -
École Secondaire Catholique Père-René-De-Galinée
Similar Profiles
Rizul SukhijaRizul Sukhija
Front Store Supervisor at Shoppers Drug MartFront Store Supervisor at Shoppers Drug Mart
Joudy YounisJoudy Younis
Volunteer at Shoppers Drug MartVolunteer at Shoppers Drug Mart
Vali OrchardVali Orchard
Pharmacist at Shoppers Drug Mart 1337Pharmacist at Shoppers Drug Mart 1337
MELISSA SERRAMELISSA SERRA
Beauty Boutique Manager at Shoppers Drug MartBeauty Boutique Manager at Shoppers Drug Mart
Gagandeep KaurGagandeep Kaur
Early Childhood Educator at Jacob Hespeler Childcare CentreEarly Childhood Educator at Jacob Hespeler Childcare Centre