Faduma Dirie
Toronto
Summary
Dedicated professional with over six years of experience in retail, call center and e-commerce operations. Proven ability to manage multiple tasks in fast-paced environments, delivering expectational customer service and improving operational efficiency. Eager to bring a result-driven approach to a new role to further enhance operational efficiency and customer experience. Completed a diploma in Tourism: Travel Services Management, with course-based experience, practical exposure and strong willingness to continue learning and developing.
Overview
6
6
years of professional experience
Work History
Client Representative
Optima Communications International
12.2024 - 01.2025
- Conducted outbound calls to provide information about Scotiabank insurance plans to clients.
- Overcome objections using persuasive communication and active listening skills.
- Process client information accurately and update records in the system.
- Meet or exceed sales target while ensuring a positive customer experience.
Online Order Return Clerk
Hudson's Bay, Yorkdale
06.2022 - 11.2024
- Maintain product knowledge across multiple departments to ensure efficient handling of returns and customer queries.
- Manage the online order return process, assisting customers with returns of clothing, bags, fragrances, and other products
- Educate customers on the return process, enhancing their understanding and improving satisfaction.
Curb-side Pick-up Associate
Canadian Tire
12.2018 - 06.2022
- Handle curb-side pickup operations, assisting customers in retrieving their online orders.
- Communicate with customers both in person and over the phone, providing updates on order status and resolving issues.
- Trained new employees on basic customer service techniques and procedures.
- Contribute to seamless e-commerce operations by handling packaging and shipping home deliveries
Education
Tourism: Travel Services Management -
Seneca College
Skills
- E-commerce Operations
- Telephone Etiquette & Client Interaction
- Customer Service Excellence
- Multi-tasking in Fast-paced Environments
- Adaptability and Reliability
- Computer skills: MS office, MS Outlook, Travel Booking Systems
Timeline
Client Representative
Optima Communications International
12.2024 - 01.2025
Online Order Return Clerk
Hudson's Bay, Yorkdale
06.2022 - 11.2024
Curb-side Pick-up Associate
Canadian Tire
12.2018 - 06.2022
Tourism: Travel Services Management -
Seneca College
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